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I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. Bottom line I'm out $394.46 for nothing. Nothing. Booked a room that should of cost 125cnd plus tax. Made the reservation, chose a room and paid the bill. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. I was charged $214.00, for a room I never stayed in, and was told nothing in the area of San Francisco had any vacancies. Receiving card statement, there is a charge of 406.14 for Cci*Hotel Res. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum The Cleveland Clinic here in Cleveland will document. I had the following experience this weekend. They are biggest scammers should be jailed with the intervention of FBI. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. When the charge showed up on the credit card statement the total was way over the quoted room rate. Bravo Sierra. It's been three weeks and nothing yet. I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. I can't be in two places at one time! When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. This company is a complete scam and fraud. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). You can also consider using your. I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". This makes possible cancellations much easier. Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. So Cheapoair works with Getaroom for hotel bookings. Barbara TIETJE, Cleveland, Ohio. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. CCI Hotel Reservations - cci hotel reservations, CCI Hotel Reservations - charges to my credit card, CCI Hotel Reservations - fraudulent charges on credit card, CCI Hotel Reservations - Rip off hotel reservations, CCI Hotel Reservations - No rooms available, CCI Hotel Reservations - Hotel reservation with a 60% tax recovery, CCI Hotel Reservations - hotel reservation, CCI Hotel Reservations - Hotel reservations. Surprise, Surprise, Surprise Like so the many other I too was searching the internet for hotels. Ask the hotel manager to fix the problem . This business should be put out of business! I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. I did get thru and talked to someone at CCI and they said it's non refundable. Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. The CCI representative recorded my compliant, created a ticket number and escalated my issue. noticed that my card was charged for the entire amount right away. Could be 30,000 pesos. Have you disputed the charge with your payment card? So heads up for people if it is not a local phone # to the hotel you are looking to stay dont bookNothing but online scammers which is pretty sad they have to do this nonsense to make other peoples lives miserable. They refuse to let me talk to the proper department. They aren't licensed to operate in California. I did not call them directly, but thought I was calling the hotel myself. Our Role as Agent. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. Report them to BBB, as well as make a formal complaint to USITC. Great scam site. It is effectively they who caused the duplicate charge. They said it would be $66 a night . I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. I booked accommodation at the Holiday Inn in Fiji and was overcharged. He said the rate was $125. I'm so steaming mad!!! Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. So even . by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. From reading the comments on this site I totally believe this is a fraudulent charge and a scam! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They appear as www.reservations.com or www.getaroom.com. "How'd you get from $125 to $174?" Even with taxes that should only be about $116. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. The hotel didnt find my booking. We use cookies to improve your experience on our site and to show you personalised advertising. This company is a scam. Similar Charges. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. They are a TOTAL rip off!! However, he comped our breakfast. This comment was posted by a verified customer. Since I am usually cautious about online transactions, I am upset that I fell for this scam. Stay away from CCI Hotel bookings located in Texas. So many things to watch out for. Customer Care 800-468-3578. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. They took $741 from me then cancel my reservation and still kept my money. We use cookies to improve your experience on our site and to show you personalised advertising. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. Then I was informed that the reservation was non cancelable. Assumed it was their websight. I knew it was all a mistake and immediately called American Express and Paul CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. Is there any recourse? This is a fraudulent website and a scam!! What a dodgy lot and a first class CON. Called the number on the page to make a direct booking with hotel. If so then complain to Tripadvisor staff directly. Looked up a hotel on line. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum CCI sent me a copy of their receipt. We were appalled at what we saw: SO many bad companies out there, this is well documented here. It asks to press one for reservations, which I did, or two for front desk. Redirected from Hyatt Place web site to CCI . Anymore to tend to my aged needs. Also be sure you have your R# for the reservation or they refuse . Doing the math, it appeared that our cost, with breakfast, was around $25. Regardless of what you thought you booked, all reservations through Getaroom is prepaid. Price quoted was $84.65. This is not a practice I have ever done. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. This site has been very HELPFUL I did not realize I was booking through them. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. I was advised that, due to the COVID19 pandemic, our event had been cancelled. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint was posted by a verified customer. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This people are crooks that need to be put out of business. The customer service rep I spoke to would not answer my questions. The hotel had a hard time changing my room to a non-smoking room. Which is just a voice message and we couldn't get through to cancel reservation. There are no refunds for no-shows or early check outs! What a scam! I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $95.00 but when I checked into the hotel they told me that I had made the reservation via Priceline and not the front desk. Three hours later I called to cancel and they said the charges were non-refundable. - Personal Finance Club I hope my family at least will be able to do business with you again. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. {}: {} | {} | GetHuman1125799 - 7W2y (hi) Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. I have never heard of CCI and hope to never hear of them again. Per my recollection the hotel price was around $100 plus 11% tax which was fine with me. When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. Ask the hotel to give you a room in the same or better category. I thought I was booking through the same hotel my company has been staying at like I did multiple times before. Getting there starts here. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. It looked very much like I was dealing with Days Inn. I was looking for a two night reservation and got online at what I thought was the Days Inn website. They STOLE money from my credit card and did nothing! Same with booking directly with the hotel itself, you would find and book in its own official website. BEWARE, they may steal your money also and you cannot get them to give your money back! My credit card charge says CCIHOTEL 800-468-3578. I am out $141.98 So almost $500 I have been scammed due to this company or scammers whatever you want to call them. This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. Buyer beware it's a scam and you get stuck with HUGE costs. Did you book that from a Tripadvisor page? Similar experience to many others here. We repeated our complaints. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. Which I did. I tried 4-5 times. The correct process would be to take a split second of extra time and type www.hilton.com into your browser. Or understand English very well. Also be sure you have your R# for the reservation or they refuse to talk to you. I called the local number for the Holiday Inn Express in Alliance, Ne. You should be demanding the hotel to provide you a refund of what you paid on checkout. CCI CINEMA-LC 0000 CARLSBAD cci.com; CCI*HOTEL@GETAROOM 800-468-3578; CCI*HOTEL RES; Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. more than the motel would have charged us directly. We immediately went to cancel & notify our cc company. You're likely seeing this charge because you (or someone using your card) booked a hotel or resort on Get a Room. He than offered me a 18% refund but never gave me a confirmation email of proof. I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. Interesting finding this site and complaints. ** until I went back some months while viewing my statement. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They need to be shut down from doing business ASAP! BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Please refund my monies owed to American Express in good will. In the process of disputing the excessive charge! When I got to the motel, I was informed CCI declined my card. I drove down the road 1 mile found a room, for $159.00. I assumed I was speaking to someone at the hotel since it was a local number. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number Wife booked on line thinking she was dealing with Holiday Inn. The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." BBB Scam Alert: Sleep easier by protecting yourself against hotel scams CCI Hotel review: fraudulent charges to my credit card I'm sorry you lost money but you have to be careful who you give money to. yours was $700.00 more. Made reservations online thinking we were on the LaQuinta website. FRAUD COMPANY in my opinion. Now I have to worry with being double charged. This company is a fraud and scam. I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. I cancelled the booking but the money has b not been refunded. This is a charge from Get a Room, a website that allows visitors to book hotels and resorts. Debit CCI*HOTEL@GETAROOM 800-468-3578. I immedidately called my cc company to dispute the charges. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor We arrived at the Hilton a hour later. Was this done on your phone, or on your home computer or iPad/tablet? Thats CCI reservations new number or one of their numbers [protected]. Do not use theese guys. I immediately went to the hotel and asked about the fees. Beware of these crooks, I am sure they based in some [censored]ty open sewer place in Chenay India. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. I found Hampton Inn Poplar and called the number on the website. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. Luckily, these institutions caught the intrusions and notified me. Our $129.99 room cost ended up being a $191.50 charge on our credit card. Getaroom: Reviews, Complaints, Customer Claims | ComplaintsBoard Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. To use our mobile site, please enable JavaScript. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. I was charged $142.34. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. Reservation #R2937669554 The room price was $125.80 Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. February [protected] This is Bravo Sierra. Which this was. This will surely increase the credibility of your complaint. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. During the call, I informed the reservation agent the stay was tax exempt. I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I was told to contact the Hyatt directly and to get the name of the individual I was talking to, then call Cci back with that information and the cancellation would be processed. As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. Ended up charging me $173.24 . I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. Fraudulent third party reservation practices. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. Booked a reservation for a 2 night stay. The full charge had been submitted to my DiscoverCard. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. © 2023 What's That Charge Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. . total cost $281.89. Peter Kornelisse, chief security officer at Booking.com, said the firm. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. "Let's just cancel it, " I said. - About Us I simply booked directly with Days Inn and am disputing the charge with my credit card company. I called the number provided but it was completely automated, and I was stuck with the reservation. CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. Total Price $140.90 called a hotel, near Sky Harbor airport. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. When I searched their site I found no cancellation link. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. We "thought" we were booking DIRECT through Hampton Inn only to find out AFTER THE STAY that we were redirected to CCI Res and charged an additional amount of $82.84 and for a "Tax Recovery & Service Fee". Chances are it was an advert and you called (CCI*) Hotel Reservations. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. However, since our rates are discounted, youre still going to save the most money by reserving with us. It included breakfast, he said. There is not such thing! I booked two hotel rooms through CCI hotel reservations. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. He said I had to go thru getaroom to get my money back. Made online hotel reservation for Best Western, Willerby Manor, Hull. So at the time of your reservation, youve agreed to the reservation being prepaid. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Reservation Counter, LLC | Better Business Bureau Profile Called the hotel no booking and when I cxld they charged a full night's stay which is not in line with the hotel policy. Be careful when you book a room online. At Lago Mar. I think that it's time well spent in comparison to having to try and resolve matters later on. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. 1 0 S SeaTTle2022 of Seattle, US The cost was almost $150.00 more for the stay. Read full review of CCI Hotel Reservations, Make people and Google aware of the practices of this people, Read full review of CCI Hotel Reservations and 1 comment, Fraudulent third party reservation practices, Hotel reservation with a 60% tax recovery. Caveat Emptor. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. Going to small claims. You can call or send a short email to the hotel confirming your reservation. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Why are they now showing up on my card? Booked.. City Garden Grand Hotel, Makati, Philippines I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. I think it should be Make sure after searching online that you check you are on the hotels official website to reserve a room, by checking the website address, looking at the Contact Us or About Us section of that website and reading the Terms and Conditions. turns out that was just them pretending to be a travel agent. Booking.com: anyone managed to upgrade their Genius level? Luckily, these institutions caught the intrusions and notified me. Less than an hour later, I received the following email. Terms and Conditions - GetARoom.com They STOLE money from my credit card and did nothing! This company is STEALING money! Alternatively, you may use. This is clearly deceptive to LaQuinta Inns and its customers. Disgusting. But this next comment isnt quite correct Make sure you are directed to the proper website to reserve a room. I dont quite understand about being redirected or how that occurs. What went wrong? Last updated on November 4, 2022. I made reservation for two separate room: The family was finally looking to travel after a long year with the pandemic. They refuse to let me talk to the proper department. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. It is all well designed to fool the customer into thinking it's authentic and reasonable. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. They are completely dishonest and I am unable to speak to anyone to discuss this. Giving me the run around about refund due to virus. I would not have booked it in the wrong state! Especially if it involves an attorney or a class action lawsuit which seems to result in a very low return. 1. I was not even in Texas on that date. I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). CCI sent me a copy of their receipt. we paid $1,178.00 for seven nights. This is the Better Business Bureau entry on this company. After you called and spoke to Visa, did they explain and you take up an option of a chargeback? Thursday September 22. Was charged 529.96. COUNTY OCCUPANCY TAX $6.29 I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . Capital One is handling this as fraud and refunding my money. Clicked on the "website" tab to go to that local businesses page. I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. "We were told breakfast was included when we made the reservation." How did you get rerouted to Getaroom? the help desk is totally useless and all I have been aggravation to the max. We tried to book a hotel at the Hilton in Santa Fe, moments after booking the room online; we realized we had been redirected to CCI*HOTEL RES. Included were the non-disclosed tax and service recovery fee. We have cancelled the res and they said they would be charging a nearly $200 fee which we will be disputing with the credit card issuer. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. The room was only $70.00 per night. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. it was for $163.90. Thank you for taking the time to contact Customer Care. Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. Perhaps to appease us she offered a $10 breakfast discount certificate--$20 for two of us. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy.