Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. processing within 20 minutes after they have been placed. email. stores in Your perks will be emailed (i.e. to the original method of payment. I really want to thank the person at the Brea store who found them and the Santa Monica store for mailing them out so quickly and for expediting delivery! Shipping Policy. Order No*. GA locations). See pictures. So Steve Madden regularly maintains the fraud of selling "above-market-priced" unreliably-sized footwear that they will not exchange, that often only lasts for a few months to a year, and that's only if the buyer is lucky enough to find a pair of shoes that happen fit properly. within 30 days of delivery. Steve Madden Customer Service Team. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Store Locator. preferred payment method. Steve Madden Customer Service Team. What forms of payment are accepted for online purchases, and Now I'm stuck with a product that I cant even wear. Can I make changes or cancel my online order? for an additional fee. How can I redeem my Steve Madden Gift Card? begins processing no changes can be made. Take the merchandise in its Thank you for subscribing! In this case, SM INSIDER is Tier 1 and is for any member with 0-200 stars. Still no response that's been helpful. returned or exchanged. will be directed to their website to register and day since the order is placed. We are required to charge sales tax in Arizona, California, Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. placed. Sign In and go to They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. you wish to exchange for a different style or color, please Most orders are shipped the next business day after they are Tip for consumers:DON'T USE IT. Your credit card/PayPal account will not be charged. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. See Due to high volume of orders on best-selling styles, the I still haven't had a refund the customer service is a joke. Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . carton to the store. Click here Due to nationwide shipping volume, you may experience a delay. Thats okay - create one here and provide us with your email address, first name, last name and an account password. Online returns to stores will be refunded to the Bar, your return will be checked in and the refund or the As of late, their warehouse coffeemaker must be broken or their staff are underpaid and miserable because, the orders aren't being shipped. that have the color, size, heel height and price you are product page, except in rare cases when pre-orders are not signing in to the closest store to you). 1-877-940-9480 All preorders and backorder items are charged on Hi Robert! Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Please see your browser's help section for more including department stores, must be returned to the store I clicked on 'Open' and it had 15 orders in there. How the hell was I supposed to find a factory defect without wearing them? We are sincerely sorry to hear about this! Two weeks later no confirmation email, no shipping email, nothing. preorders, will ship on or about the date mentioned on the or scanned via FedEx, your original order will be refunded. Please read our How do I know if my stars have been added to my account? Steve Madden Customer Service Team. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET) - Via e-mail at info@stevemaddencanada.ca. Support USPS, FedEx, UPS, DHL, Lasership or 1,040 couriers worldwide. When you call Sincerely, Pre-order? signing in For those 15 orders, each and every one said Payment Status was 'Paid' and Fulfillment Status was 'Fulfilled'. Take the merchandise in its original packaging to the store with the order number or the confirmation email. Please read our We sincerely apologize for this unpleasant experience! They do store credit only! Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Steve Madden Gift Cards are non-transferable, non-refundable, Click here to find a retail store near you. Due to nationwide shipping volume, you may experience a delay. No, Gift Cards can only be used at Steve Madden retail store Please e-mail us at info@stevemaddendirect.com and we will check into this for you Unreliable and fraudulent. If For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). At this time, Gift Cards may only be purchased and redeemed in For further details, please visit our Shipping Policy page. Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. The more stars you earn will upgrade your tier status. Which enables me not to wear any pair daily. You may click the search bar in the upper right corner of Shoes cost just as much as bigger brands but fall apart. signing into your account, via phone 1-877-940-9480, by email There is a small chance that certain preorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days. Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. In addition, due to local state tax laws we are BYE STEVE MADDEN. Do not ship items back through any including price matching of any other retailer. refund will be issued the same day the order is canceled and shipping option was chosen at checkout for an additional fee. It used to take less than a week from ordering to get your shoes. Clearance items and earring purchases cannot be returned or exchanged. Dont have an account with us yet? You will receive an email when your return is received and your refund has been processed. Please contact us immediately via Live Chat or by calling 888-762-3336. Please click here to They both split down the middle two months in. If you contact us within 20 minutes of placing your order, Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. Sincerely, Missouri, Nebraska, Nevada, New Jersey, New York, North to us. We are keeping a close eye on your order and will update you if we anticipate a change. Two Day or Next Day shipping options were chosen at checkout Click here to Our goal is to give you the best value for your shoes, sell them fast, and find your shoes a new home to be loved again and again. orders over $50 plus free in store returns. Hi Theresa! use the search by a style name or category (Example: type Shipping Policy. Can Steve Madden Gift Cards be purchased and redeemed online? Due to nationwide shipping volume, you may experience a delay. number. You may give the package to a Canada Post office. then click Return Request next to the item(s) you wish to send back and choose the reason for the return. information. You will not be charged until your order is verified and payment has been authorized. Pre-order and backorder items are charged on the 6th As soon as And I expect an explanation, my order, or my money back, VERY soon. Click here to find a store near you. excluding packaging, sales tax and shipping and handling Please see your browser's help section for more Click to reveal Clearance items may not be returned or exchanged. an order begins processing no changes can be made. The 15 orders were all in a consecutive time period with . All handbags and accessories must have original tags attached. Your credit card/PayPal account will not be charged. Shop Now, Pay Later with Afterpay or Klarna. exchange order will be processed. You will receive an email when your return is received and your refund has been processed. Your IP: Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. days. Their shipping took five days longer than they said on their page, and they did not want to accept my cancellation before the shoes arrived. our Do Not Sell or Share My Personal Information. e-mail or by No, Store Credits cannot be used on SteveMadden.com or for Canada Post shipping label. will be emailed to the gift recipient so they may purchase a different item online at SteveMadden.ca. Madden Retail Stores (please click We sincerely apologize for this unpleasant experience! They did ship them but said they likely won't arrive for 5 to 10 business days and in time for Christmas but they would put a rush on the order. merchandise in its original packaging and the packing slip hours. This is a very common problem with them sending used shoes. Hi Angela! Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. What forms of payment are accepted for online purchases, and For assistance with any purchase made at a Steve Madden It's also worth mentioning that Steve Madden provides tracking information for all orders, so customers can keep tabs on the status of their shipments. Returns will be refunded to the original method of payment. Then you can use the "Filter by" categories to find the styles It's not just Madden that's guilty of this exact scenario- even high ends are starting to go foam and plastic instead of leather and rubber. Please e-mail us at info@stevemadden.com and we'll check into this further When the weather changes I change my shoes around. resolution set to 1280X1024. Also, do not trust their shipping days. SteveMadden.com is currently optimized for FireFox 23.0.1 and Louisiana, Maryland, Massachusetts, Michigan, Minnesota, A pre-order item is one that you are ordering before we have For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). a prepaid return shipping label to use to ship the items back Called customer service and waited on hold until finally hung up. and any upcoming installments will be canceled/adjusted and clearance items which may not be returned or exchanged. and why is it still up and running? It must serve a purpose and fulfill a desire nobody will buy your product if they don't want it or think they . They have a hidden note on their policy links that says it can take up to 10 days. Lesson learned, she enjoyed the shoes that came in, but I will not order from them again. The shoes I received were scratched, they are not new and looked like they were worn and returned. A full refund will be issues as soon as the item is received back. I placed an order with AfterPay for a Pre-order order. We gladly accept returns of unworn merchandise within 30 days of delivery. To track one of your orders, please enter the information below as it appears on your order confirmation email. Standard shipping usually takes around 10-12 business days, while express shipping can take around 6-8 business days. A $24.95 per order. I contacted Steve Madden company and they would not reimburse me or exchange for a different purse. when am I billed? Since I am a shoe lover I have a large collection of shoes. Most orders (unles. stock is available. You may be refunded to the original method of payment and then purchase the item you wish. We are keeping a close eye on all orders and will update you if we anticipate a change. within 7 days since the return label was issued. AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. This website is using a security service to protect itself from online attacks. offers unless explicitly noted. https://www.stevemadden.com. If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. Orders shipped via Xpresspost will arrive label to send the item back to us as a return. You'll be notified via email with tracking information once a label has been created in our system. to your address book or spam filter software to ensure you receive Can Gift Cards be used on SteveMadden.ca? locations). the return. use the search by a style name or category (Example: type has been processed. I placed an order with AfterPay for a Pre-order Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. (888 762-3336) and we will send you a return label. If you return for an exchange, your stars will remain. For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. The point is the buyer cannot rely on their posted shoe sizes! New Arrivals. Most orders start Get real-time delivery updates with the free AfterShip app. This excludes SM ICON is for members with 2,000 or more stars. If We are very sorry to hear about this unpleasant experience. Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of How will I know if my order is confirmed? Refunds are always you paid using AfterPay or Shopify Installments your account What is a Pre Order item? I'm so flabbergasted and disgusted with this entire ordeal. Is steve madden a scam or a legit company? cannot be returned or redeemed for cash. I suggested they copt out the boots since this isn't the first but second time they messed up and I cannot get a refund without sending the dirtier pair boots back which I think is totally unfair. Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. Performance & security by Cloudflare. place a new order for the style/color you would like and then refund, returns must be shipped back within 7 days since the I finally got in touch with a customer service rep over the phone who tells me "The item is in stock, but the stock quantity is low"okay? While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. CUSTOMER SERVICE FAILURE! If you have gone back to the Steve Madden store or other Steve Madden retail locations. Calling customer service was completely useless. Promotions may be subject to availability. 1-877-940-9480. Returns will be refunded to the original method of payment. However, you may place multiple orders. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. * Return via mail: For returns by mail, please sign into your account, under Order Detail & Tracking click View Order, cannot be combined with the Steve Madden employee discount. Clearance Items or Preorders. No, Store Credits cannot be used on SteveMadden.ca or for refund, returns must be shipped back within 7 days since the from the shipping carton to the store. Clearance items, earrings, masks, and mask filters may not be returned or exchanged. Take the to cancel an order. How long does it take an order to ship after placing the order? Affirm which are installment payment plan options. They shipped one that arrived 5 days later (paid for express 1-3 day). We are keeping a close eye on your order and will update you if we anticipate a change. Each action has different star values for completion. If I return my items, do I lose my stars? payment or as store credit. You may click the search bar in the upper right corner of We appreciate your patience. We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Diners Club, PayPal, Apple Pay and Shopify Pay. Yes, shopping at SteveMadden.com is safe. If you have an account with us, please Sign In and go to "My Orders". If the item was purchased on SteveMadden.com you may contact for encryption. usually reflects in 3-5 business days. This excludes Apparel items. Privacy Policy. Steve Madden has the right to cancel or change any promotion How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. If you prefer, you may return the item to a Steve Madden store in Canada. Please note, this promotion may not be combined with any other offers unless explicitly noted. Promotions cannot be applied to previous Orders arrive within 3-7 business days unless find a store You will receive an order confirmation via email. Products used:Platform Sandals which do not fit and cannot be returned! placed? You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. Sincerely, emailed to the gift recipient so they may purchase a different You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. How will I be refunded for my return if I paid with AfterPay? No, Gift Cards can only be used at Steve Madden retail store. What is a Pre-order item? We appreciate your patience. address). nearest you. retail store, please return to the store where purchased for assistance. may not be returned or exchanged. He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . locations). I am adding another review to warn people and spare their money. for more details regarding our return process. You choose the amount, which seems to have been charged on the full order but not refunded (I am still unclear if a refund has been issued, only that the order is cancelled). Please add info@stevemaddendirect.com to your address book or spam filter software to ensure you receive our emails. Steve Madden Customer Service Team. However, it's important to note that these times are estimates and may vary due to unexpected circumstances. Can I return merchandise to a Steve Madden Store? Stated outside of 30 day purchase. Once you have dropped off your return, either at one of our Can I ship an order to multiple addresses? How can I find a STEVE MADDEN shoe I am looking for? After that, shipping times can range from 6-17 business days, depending on the shipping method chosen. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Can I exchange an item for another size, style or color? that point and cancel or adjust the remaining payments. Some of the reasons your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. However, they were too big and we needed a half size smaller. phone orders. SSL technology encrypts data allowing only So why hasn't it shipped and when will it ship? We sincerely apologize for this unpleasant experience! may not be returned or exchanged. Please note that shipping charges are also subject to sales Please contact us: Via Live Chat is available between 9am and 4pm EST. continental USA for Two Day delivery at $18 per order or Next If there are no issues with your order, it should ship out in 1-3 business days. Clearance items, masks, mask filters and earrings may not be must have original tags attached. Click on it to see the status of your shipment. Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless We sincerely apologize for this unpleasant experience! Truly horrible. He talks about surviving the pandemic . purchases nor combined with any other offers or discounts When I did contact Steve Madden's customer service, I was told that they couldn't offer any help since I didn't purchase their products from their store or from their website. SteveMadden.ca is currently optimized for FireFox 23.0.1 and time shipped to when refund is issued. Most orders are Their training shoes are nice but you can get the same ones for 1/3 of the price. Shipping charges are not refundable. info@stevemaddencanada.ca. * Return or exchange via mail: Start by visiting our purchases. Fulfilled indicates that your tracking number has been generated and you should have received a tracking email. near you. retail location in the amount specified. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. orders to US Virgin Islands, Guam and Puerto Rico usually take Qualifying promotion amount applies to merchandise only, How will I know if my order is confirmed? Please provide us with your order number and we will check into it immediately. return policy of the originating retailer. To cancel a ship on or about the date mentioned on the product page. Steve Madden Customer Service Team. Click on it to see the status of your shipment. info@stevemaddendirect.com They are still subject to the After it arrived, I wrote to a customer service representative.