refund return amount to my the credit I used for my purchase. Please reach out to oakandfort@thredUP.com with your order number. You can see where your item is being shipped from in the Shipping Location section of the item details page. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). We list new items every hour, so check the site often to find your perfect match! With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! Each item has a 14-day return window. You never know the bad policies of a site until something goes wrong. Choosing a selection results in a full page refresh. All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Thredup Inc. Company Profile | Oakland, CA - Dun & Bradstreet After it is received, it will take up to four weeks to process. I wear a size 11, but frequently buy size 12 if I think they may run smaller and being made and purchased directly from China, I ordered them thinking, at the least they will be a size 11. These reviews may indicate issues with the company's products, services, or customer support. Once your order has been shipped, you will receive an email with tracking information. I returned some items and Thred up processed the return, minus restocking fees and contacted me via email of the return amount and successful receipt. You will be paid out after the item sells if it is not returned for the second time. Please visit ourReturns pageto process your return. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Each item has a 14-day return window. I would like my money sent via the paypal I have set up through their website, Refund not issued to my credit card as stated in your policy, refund return amount to my the credit I used for my purchase. Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. Once an order has been processed, the shipping address cannot be changed. I would love my refund but more I would like to see this company shut down for fraud. Please reach out to madewellforever@thredup.com with your order number to request a cancellation. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Please reach out tonationltd@thredup.com with your order number. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourNATION LTD account. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. You have one year to claim earnings before they are automatically turned into a thredUP gift card. thredUP is headquartered in Oakland, 969 Broadway #200, United States, and has 1 office location. Once an order has been placed, we cannot change the chosen payment method. thredUP Reviews | Read Customer Service Reviews of thredup.com - Trustpilot We list new items every hour, so check the site often to find your perfect match! Read More TDUP Stock News Headlines See a list of ineligible brands here. I was wrong, the largest size these would fit is a size 10, my best friend wears a size 9.5 and they fit her perfectly will a hair of room in the back. Net Change in Cash-$47 $24 -$20 Cash at Beginning of Period: $92 $68 $88 Cash at End of Period: $44 $92 $68 . Yes. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. All international orders are shipped through APC with standard (4 to 9 business days) shipping. We currently only ship to the United States. They should be investigated for cheating so many people out of their money. Refund Requirements: I never received any emails from them as they stated they sent emails letting me know my money was being converted. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Click here to get notifications about new complaints of thredUP. in someones cart) does not count toward its 30 day listing timeframe. Ive tried to contact ThreadUp several times and have received no answer. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Note that a shipping return fee of $5.99 will be deducted from your refund. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pacsun@thredup.com. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Desired outcome: Thred up return Policy: I cant find my size or a color for a specific item. Take up to 60% off shoes, handbags, clothing, and more styles + free shipping when you apply this Thredup coupon code. We cannot change refund methods after the return has processed in someones cart) does not count toward its 30-day listing timeframe. We currently only ship to the United States. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, Like, share & subscribe to thredUP on YouTube at, Walnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596, 10910 Domain Drive Suite 112, Austin, Texas 78758. Once your kit is received, it will take up to 4 weeks to process your kit. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Return Completed - Status Bar Easily send outbound and return packages directly through USPS. The company does not address complaints on our platform and users often have issues with the sellers and the returns process. In April 2022 I made two orders with ThredUP using my new debit card number. PO.P credit is store credit and can be used to purchase any items in store or online atpolarnopyret.com. Please email verabradley@thredUP.com with your Order Number, and we will take it from there! Our Customer Service team would be happy to assist you. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. The Donation Clean-Out Kit is what it sounds like. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. To learn more about our refund options please check out this FAQ. Please note that all Madewell Forever customer service questions will be handled via this email. I have used ThredUp for several years and had good experiences when they first got up and running. Contact Information for thredUP | thredUP While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. AllPre-Loved Pac items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. If you choose Return Assurance, those fees will be automatically deducted from any earnings. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office. I just would like to talk to someone about my dissatisfaction with my ordering this time. Ive tried every way to reach them but there is NO customer service number or email address to contact them. If you make a purchase using a link on this page, Forbes may receive a commission on that sale. Multiple items may be sent in one package, as long as the return slips are included. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). See a list of ineligible brands here. * If you want to shop second-hand clothing online but don't know where to start, why not try a Thredup Rescue Box? So frustrating! 14 Ways to Save on ThredUp Clothing - offers.com By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. 20 active Thredup promo codes and coupons. FAQ & Athleta Preloved Limited time! Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. The latest complaint package not received was resolved on Apr 24, 2018. thredUP has an average consumer rating of 1 stars from 94 reviews. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. Type in your activation code (bag number) or the tracking number for your kit on the activation page. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! In these cases, we recommend establishing a mail forwarding address. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. After it is received, it will take up to four weeks to process. Unfortunately Madewell Forever gift cards are not available at this time. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. If the estimated delivery time frame for your package has passed, please contact oakandfort@thredUP.com with your order number, and well be happy to track your package. Funds converted to gift card without my knowledge. If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back thredUP headquarters and office locations - Craft.co International Order Tracking - thredUP You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. If you don't receive your order within 14 days, please reach out to oakandfort@thredUP.com. Confirm with your delivery provider to see if the package was held. You can earn 4%- 56% of the estimated resale value of the listed items per kit. You will be paid out after the item sells if it is not returned for the second time. Not valid on phone orders. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. To activate your kit before mailing, please click on "Activate a Kit" here and provide your email address to receive a Madewell e-Gift Card as quickly as possible. The 14-day timeframe starts when an item is delivered, not the order as a whole. Some value brands are ineligible for a payout, but you can still send them in. You can see where your item is being shipped from in the Shipping Location section of the item details page. Where is thredUP located? Reach out to us atoakandfort@thredup.com. In these cases, we recommend establishing amail forwarding address. To see why people love buying and selling with them so much, check out the positive Thredup reviews left by real customers! What condition are Vera Bradley Forever Favorites items in? Once shipped, you should receive it in 3-8 business days. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. thredUP is a fashion resale platform founded in 2009 by James Reinhart. thredUP Phone, Email, Address, Customer Service Contacts | ComplaintsBoard Items had no sizing information Desired outcome: Yes. Polarn O. Pyret is partnering with thredUP to allow customers to turn their gently used clothes intoPolarn O. Pyret shopping credit. Unfortunately, expedited shipping is not available at this time. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. Fill up your kit. [protected]@verizon.net. Madewell Forever is not available in stores at this time. There is no phone number anywhere for Thred up. Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. The 14-day timeframe starts when an item is delivered, not the order as a whole. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. In the mood to thrift shop without leaving the comfort of your own home? On top of their already low prices, you can always find different Thredup coupons and Thredup promo codes to knock even more money off your already amazing deal. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. This complaint was posted by a verified customer. Some value brands are ineligible for a payout, but you can still send them in. Thanks for all help, Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. Then it . If your order is arriving in multiple shipments, you may have different return windows. All Rights Reserved. ThredUP Clean-Out Kit Review: How It Works & Why I Recommend It - Insider If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Buying (and wearing!) Desired outcome: You can see where your item is being shipped from in the Shipping Location section of the item details page. Buying (and wearing!) To update your shipping address, visit the My Account Details section of your Account tab. But they take well over ten days to respond to my queries and complaints such as Why have you cancelled my orders and now they are blaming ME for it tho they know I never cancelled the orders, and I explained that I only disputed about $12 on the order with my old Chase account. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We will keep you updated every step of the way via email. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. thredUP reviews first appeared on Complaints Board on Aug 29, 2012. Yes. IG @thredup. Drop your package off at any USPS or FedEx location. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Items purchased with thredUP store credits will always be refunded back as store credits To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. If you choose Return Assurance, those fees will be automatically deducted from any earnings. You will receive notifications when we receive your bag, when your items are processed, and when you receive Vera Bradley credit. The 14-day timeframe starts when an item is delivered, not the order as a whole. This can provide reassurance to potential customers seeking quality products or services. This allows you to sell Thredup clothing you dont wear so that it can go to a new home. We will keep you updated every step of the way via email. Purchases on Madewell Forever do not count towards your loyalty points. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Please visit ourReturns pageto process your return. Vera Bradley Forever Favorites items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Please reach out to verabradley@thredup.com. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Have no damage, such as missing parts, rips, stains or odors. There's no charge for physical Clean Out Kits or digital labels and both are free to return. I have no gift card and cannot get them to answer where that gift card is. Submit a complaint and get your issue resolved. It's that simple, so just follow this 3-step process and enjoy your ThredUP online shopping spree! Please note that order processing typically takes 1 to 2 days, a. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Unfortunately, expedited shipping is not available at this time. She would have bought these from me, but she already has them. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! Note that a shipping return fee of $5.99 will be deducted from your refund. FAQs & PO.P Secondhand We only accept online returns for Vera Bradley Forever Favorites. Find a store near you. I believe this is just a fraudulent scam. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. You can contact thredUP at +1 617 575 9676. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. Hi, Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Is this your company? Promotions, new products and sales. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. If you decide an item isn't the right fit for you, visit our Returns page to process your request. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. (See attached photo) By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. An Honest Review of ThredUp - Dressember If you choose Return Assurance, those fees will be automatically deducted from any earnings. Original shipping charge for returned items will not be refunded. We conducted a search on social media and found several negative reviews related to thredUP. All items are subject to a $1.99 restocking fee Search around your porch or property in case the package was placed in a secure and hidden location. There is no time period in which you have to spend your Athleta credit as it has no expiration date. They are VERY rude and dismissive when you try to ask about anything. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Please note that all PO.P Second Hand customer service questions will be handled via this email. The 14-day timeframe starts when an item is delivered, not the order as a whole. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. If you have additional questions, reach out to pop-support@thredup.com for support. Not only can you shop for women, you can also shop Thredup men's clothing and kids' clothing. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. Orders shipped within the 48 contiguous United States: With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! The 14-day timeframe starts when an item is delivered, not the order as a whole. Our Customer Service team would be happy to assist you. No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. We hope to expand to other states and countries in the future! I have contacted them via email 4 times and tried to rectify through my credit card company with no response. If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). ThredUp offers free shipping only on orders over $79. Our scan shows thredUP website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.