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Spotted something in our network that's unsafe or damaged? Contact us | Openreach National security threats and personal privacy, Intelligence and Security Committee of Parliament, "Final statements on the Strategic Review of Telecommunications, and undertakings in lieu of a reference under the Enterprise Act 2002", "Did Separating Openreach from British Telecom Benefit Consumers? We use some essential cookies to make our services work. Openreach head office uk contact number and email support If your complaint is so far unresolved, try sending an email.NOTE: This is only for use once you have triedraising a complaint using the main telephone numbers below.BT Sales 0800 800 150 or BT Faults 0800 800 151. Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. Should I give them those. BT's Chief Executive, Director is Philip Jansen. BT Group plc. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. This came about as part of an agreement with Ofcom after its Digital Communications Reviewin 2017. Openreach - Wikipedia However if you are raisingcomplaints BT and you find an alternative way of contacting them, pleasecontact meand I will amend this Complaints BT page. OPENREACH LIMITED - Find and update company information Clive , The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Phone & Broadband Existing Order Enquiry. [31] The initial conclusions of Ofcom's investigation, which were published in February 2016, did not require BT to sell Openreach. Help and support; Contact BT; , Openreach, which is responsible for maintaining BT's national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings , BT Headquarters. How to Contact Openreach Customer Service in an Easy Way - DoNotPay However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. Help! Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. Becoming independent [7] In July 2010 Openreach signed an 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK. By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. We have a dedicated, and highly trained, customer service team who take great pride in resolving the issues raised to us. [18] Openreach has also received a high number of customer complaints relating to poor service. We learn from all the complaints we handle and use that insight to . [30], BT Group's acquisition of mobile phone operator EE, which received regulatory approval in October 2015, was partly funded using 1.7bn of Openreach's revenues. Find out about the five ways we're rising to the challenge of delivering Fibre broadband to rural areas of the UK. Complaints policy | Openreach [9], In March 2017 an investigation by Ofcom concluded that there were regulatory breaches at Openreach regarding the delivery of high-speed Ethernet cable services between January 2013 and December 2014. [43] On 16 December 2012 David Cameron was supplied with a in-depth report indicating that the intelligence services had very grave doubts regarding Huawei, in that the UK governmental, military, business community and private citizen's privacy may be under serious threat. due by If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. Search over 700 Have youbeen drained of all energy, stuck in endless loopstalking tocall centre staff in Bongo Bongo land? E1 8EE. London We're a wholly owned subsidiary of BT Group and our customers are the 688 communications providers who sell phone, broadband and Ethernet services to homes and businesses. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). Loaded 0% - We're proud to sponsor Ulster Rugby Ofcom further announced that it was preparing a formal notification to the European Commission to start the separation process. You can find the corporate head office address and Openreach headquarters in Kelvin House, 123 Judd Street, London WC1H 9NP. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Most of the operations handled from this Openreach corporate headquarter. [9] However, by the end of September 2015 only 250,000 homes were connected. [citation needed], Every week they also deal with 650 network breakdowns due to damage, theft and weather, test 12,000 poles and replace 920, replace 85 cables and street cabinets, fix 100 low wires and connect another 3,000 newsite plots to its network. Clive Selley CBE: Chief Executive Officer I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. If they dont have a badge, dont let them in. I like to know that you have had a happy outcome, and that my website has helped you! We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: If youre looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following; You can do so by calling 0800 023 2023 (option 1 + option 1). This is because although Openreach is the network provider, your relationship is with your Communications Provider. Openreach Limited's registered office is Kelvin House, 123 Judd Street, London WC1H 9NP, registered in England and Wales No. You've accepted analytics cookies. You've rejected analytics cookies. Kelvin House, 123 Judd Street, London WC1H 9NP. Contact BT Group | BT Plc In 1987 I began a career as a British Telecom Engineer. Service updates. Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. Or write to the address on your phone bill. Furthermore, ministers discovered that the agency with responsibility to ensure Chinese equipment and code was threat-free was entirely staffed by Huawei employees. Sign up for a free account. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. 0.7%", "BT offers universal broadband by in place of regulation", "BT Fibre On Demand: What is it and what will it cost? Find out whos who. Contact BT. Contact BT | Call us or chat online | BT Help [45] In 2014 the Huawei Cyber Security Evaluation Board was set up to test and monitor Huawei's products on an ongoing basis in an attempt to address the security concerns. Nationwide test of UK Government's Emergency Alerts Service at 3pm on Sunday 23rd April . Read this document:Code of practice for residential customers and small businesses. Keeping the status quo was said to be unlikely. Openreach HR Department | Openreach Human Resources - RocketReach No credit card required. Huawei is not permitted to supply the telecoms market in the US and a number of other countries because of concerns that its products include "backdoors" which could allow Chinese security services access to the equipment. The Centre for Economics and Business Research's new report for 2021, Ultrafast full fibre broadband: a platform for growth, confirms digital connectivity's crucial role in helping us through Coronavirus and in changing how we work and live for the better. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Customer Service Enquiry Need to book your vehicle in for a service, authorise a work request or speak to a customer service advisor? Ive been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form These include cookies that allow the sharing of anonymous data with selected third-party partners. BTs registered office is 1 Braham Street, London E1 8EE, registered in England and Wales No. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Find out more about our executive team who they are, where they came from and what they do for us. Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > 01800000. I have a Crackly Line. Im sure you will get a response within a few days. million verified professionals across 35 million companies. We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. Hereis a selection of BT Complaints numbers andaddresses. And not forgetting our very own engineers who play such a crucial role in building the broadband network that keeps Northern Ireland connected. [6], In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. You can contact us through our chat facility. We employ more than 37,000 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers networks. At Openreach we know the importance of rural connectivity and how vital it is to many communities and businesses. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. Language links are at the top of the page across from the title. You can change your cookie settings at any time. Contact Us | Rivus They go the extra mile and take on any challenge to build a better, faster and more affordable network that helps our customers stay connected. Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. Openreach Limited is a wholly owned subsidiary of BT Group. In December 2015 Ofcom indicated it was examining four options for Openreach's future: maintaining the current arrangement, more deregulation, structural separation from BT, or adjusting the current system. BT Openreach Criticised for Failing to Deliver Broadband. Reply. Our 37,000 people are hugely experienced, resourceful and innovative. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. You can change your cookie settings at any time. (business & personal). [14] By June 2018 G.fast technology had been made available to premises in 40 locations. [4] The resulting organisation, Openreach, opened for business in January 2006 and reported directly to the BT chief executive. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. At Openreach, we pride ourselves on making sure we provide excellent customer service. Openreach Limited is a wholly owned subsidiary of BT Group. Have a query and not sure who to contact?. Openreach uk Head Office Address and Contact information These include cookies that allow the sharing of anonymous data with selected third-party partners. All rights reserved. [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. Openreach is a wholly owned subsidiary of BT. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. [27], Telecoms provider customers who have problems cannot directly contact Openreach and have to go indirectly through their service provider. Most of allyou need a reference number for your complaint. Lorem ipsum dolor sit amet consectetur adipisicing elit. , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. Openreach builds, maintains and manages the broadband network in Northern Ireland. Looking for a particular Openreach employee's phone or email? But were independently governed. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. 2020 corporate-office-headquarters.co.uk. Address: Openreach headquarters is completely transparent when it comes to contact information and location of the Openreach headquarters. Their headquarters address is located at 9-15 Neal St, Covent Garden, London, WC2H 9PW UK. For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752. contact us | customer services - Boots See the full leadership team at Craft. @https://mobile.twitter.com/weareopenreach, The White Company Corporate office, Headquarters, Kelvin House, 123 Judd Street, London WC1H 9NP. We're regulated by Ofcom against key service and performance measures. Most broadband providers use the networks infrastructure to provide their services to customers. "Get in early if you want a desk!" They tackle complicated engineering problems from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides fibre broadband services. This means were independently governed, and has helped us become a more autonomous and customer-focused business. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. We have a range of ways to get in touch for new and existing customers. How to contact Openreach. openreach.co.uk bt.com 1 44800023XXXX Abby Chicken Head Of Sustainability Guildford, GB View 5+ gmail.com hotmail.com yahoo.com prideinlondon.org selfridges.co.uk johnlewis.co.uk aol.com juno.com 5+ +353 83 811 XXXX +44 20 7607 XXXX +44 1594 52XXXX +44 20 8371 XXXX 408-834-XXXX +44 7525 19XXXX Nirali Patel Director of Data and Analytics [39], On 31 July 2020, Openreach released a news article on their website showing their progress on their split from BT, with them updating "27,907 vehicles, 42 offices, 33,479 pass cards and 1,531 web pages" to reflect the change. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. Openreach Limited runs the UK's digital network. email your letterto the Complaints BT address below. When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit Openreach has been awarded the status of 'Superbrand' for 2020/21. We might build the network, but you bring it to life. Keep your email factual. Please contact the company that sends you your bill. Offices, reviews and public commentary for UK companies. We're the Communications Ombudsman. - Ombudsman Services Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. What does Openreach do? 0800 800 150. Openreach headquarters is run by an executive team. Please use one of the customer service options listed above. Seemingly without fail,his secretary picks up the complaint and passes it to the right people. Registered in England and Wales No. Openreach is a subsidiary of its parent company, BT. Give us a call today. You can contact us through our chat facility. Forkey information and guidance on the ethos of procurement in BTGroup and how we work with our suppliers visit ourSelling to BTweb site. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). Each year we let all our stakeholders know how we're performing, the key activities we're undertaking as well as our legal commitments on gender pay. I take no responsibility for incorrect numbers or info here. Our execs | Openreach 696 talking about this. Openreach corporate head office | headquarters | Phone | Address [38], On 14 June 2018, Ofcom published a report "Progress on delivering a more independent Openreach". Complaints BT Department Numbers - Email - How to complain to BT PLC 31 March 2022, Next statement date 24 March 2024 Myself and my team cover the whole of the UK. Weekends 8am to 8pm. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. 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Openreach BT How to Contact Openreach Number, report damage or staff The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. See 5 photos and 1 tip from 47 visitors to Openreach. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Openreach is made up of four divisions service delivery, fibre and network delivery, strategic infrastructure development, and headquarters. OPENREACH LIMITED. They in turn will contact us to resolve the matter on your behalf. Today, the company is structured such that it is a wholly owned subsidiary of British Telecommunications plc (BT), which itself includes the four separately managed businesses and virtually all other assets of the BT Group. Openreach Phone Number: 0800 783 2023 Email Address: NA Head Office Address: Kelvin House, 123 Judd Street, London WC1H 9NP, uk. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. While you are waiting for a replygo through the normal channels of ringing an advisor. Openreach engineers visit around 29,500 homes and offices every weekday on behalf of its customers, the CPs. Our network Communications providers (also called service providers) are the organisations that sell phone, broadband, data and TV services to homes and businesses. or call 0800 800 152 Wholesale customers Global customers Openreach Reporting dangerous or hazardous damage you see in the street Spotted something in our network that's unsafe or damaged? [11] The technology is designed for distances of less than 500 metres (yards) between the cabinet and the property, and is cheaper to implement than FTTP because it does not involve laying fibre cables,[12] although its maximum speed capacity is less than FTTP. We also use them to offer content that's personalised and relevant to you. {{ userNotificationState.getAlertCount('bell') }}. Please leave me a review if you have a moment My Reviews, List of The Board of Directors names Our board, The email address format isfirstname.surname@bt.com. This found that "there has been broadly satisfactory progress towards legal separation, but some steps have still not been completed". BT High Level complaints number used to be 0800 731 2762. Report damage or a safety concern Broadband problems with new homes Caff Nero head office uk contact number and email support To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. E1 8EE [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services.