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Having an ISA in place is a federal security standards best practice. Complete a Lifeline Household Worksheetif someone else at your address already gets Lifeline. Eligibility Check API - Universal Service Administrative Company Fully and accurately complete all fields marked with an asterisk (*). The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). 2023 Q Link Wireless. What if I am randomly chosen for an Annual Verification Audit? All rights reserved. The Bureau encourages all potential broadband provider applicants review all applicable program requirements and procedures as set forth in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements. Apply Now Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Thats the only way we can improve. Current income statement from an employer or paycheck stub. Then, simply follow the steps below to upload your proofs: Step 1: Head to AirTalk Wireless . Show You Qualify - Universal Service Administrative Company Create your signature and click Ok. Press Done. National Verifier (NV) - Universal Service Administrative Company See the coverage map on this website for a detailed map and check if service is available in your area. Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process. Phone Guides Once logged in, click on the Webcam section. If I previously disconnected service with Internet Essentials, can I re-enter the program? Citizenship or Naturalization, The Last 4 digits of your social security number or full Tribal ID, Unemployment/Workers compensation benefits, If you are resolving this error using the online application, you will use the mapping tool in the application to help USAC find your address, If are resolving this error by mailing in information to USAC, you may show a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you are on Tribal lands), Drivers license or other valid government, state, or Tribal ID, If you are resolving this error using the online application, the worksheet will appear in the application to complete, If you are resolving this error by mailing information to USAC, you must complete the paper form and mail it to the Lifeline Support Center, Shows life activity within the last 3 months, Current income statement, such as a paystub. Please call us at 1-888-898-4888 if you have questions. To check the status of your free government phone service application, enter the information below to see if: Please note: you created an application PIN/Application ID when you applied for Assurance Wireless. 1-800-SafeLink (1-800-723-3546) We accept several types of proof oflow income. IMPORTANT:For showing proof of income,sending your benefit approval letter isnotsufficient. If coordinates are known, write them on the map. You can get the EBB discount on your home Internet or cellphone bill only if you sign up. Two APIs are available for use in the production environment. Coverage not available everywhere. Bureau Approval of Alternative Household Eligibility Verification Processes. Submit your proof documentation using any of the options below: Log in or create a new account and upload copies of your proof documentation. How do I send my proof documents by mail? What kind of phone does safelink send you 2021? You can also complete the Household Worksheet online (this worksheet will be released later this month.) As a result, eligible consumers may not apply for Lifeline. If I have Xfinity TV and/or Xfinity Voice, but I don't have Xfinity Internet, am I eligible for Internet Essentials? No, providers that are an ETC in the state or territory only need to file elections with USAC to participate throughout that entire state or territory. Please try again later. Receive link by SMS Receive link by Email Reset My Password If you titled your document, you can enter it into your computer's search bar. If youve forgotten your Account PIN/Application ID or havent received your application in the mail yet, you can fill out the information in one of the boxes below to check your status. Any non-ETC broadband provider seeking to qualify for such automatic approval must file an application describing: Providers that file applications certifying to and making necessary demonstrations for the criteria outlined above will receive approval automatically upon filing once the Bureau confirms all required information was submitted. What types of proof of government programs do you accept. When eligibility cannot be verified through any of the National Verifiers automated data sources, the consumer can submit eligibility documentation to the Lifeline Support Center, which will initiate a manual review process to determine if the consumer is eligible. The API Specifications will assist technical teams with development. <>>> In order to qualify for the Lifeline Program, you may need to submit copies of proof of identity, proof of participation in a government program, or proof of income. First, set up an account in CORES by creating a username and password. Any of the following documents are acceptable: We accept several types of proof of ID. National Verification Form - Fill Out and Sign Printable PDF Template To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps: Forfastestprocessing, upload your documents by logging into your account and selecting the Upload Proof option. * Review theAMS Resolution Guidefor more details on the error resolution process outlined below. confirm a households eligibility for the Program through either the National Verifier or a Commission-approved eligibility verification process prior to seeking reimbursement for the respective subscriber; follow all enrollment requirements and obtain all certifications as required by the Program, including providing eligible households with information describing the Programs eligibility requirements, one-per-household rule, and enrollment procedures; interact with the necessary USAC systems, including the National Verifier, NLAD, and RAD, before submitting claims for reimbursement, including performing the necessary checks to ensure the household is not receiving duplicative benefits within the Program; de-enroll from the Program any household it has a reasonable basis to believe is no longer eligible to receive the benefit consistent with Program requirements; comply with the Programs document retention requirements and agree to make such documentation available to the Commission or USAC, upon request or any entities (for example, auditors) operating on their behalf; and. If a consumer receives one or more of the errors listed below, they may submit the information under Documentation Required via mail to the Lifeline Support Center or online using the service provider or consumer portal. Phone Unlocking A broadband provider can be an ETC or a non-ETC, and could include cable providers, wireless Internet service providers, or non-traditional broadband providers like community-owned networks, electric cooperatives, or municipal governments. How do I upload or submit proof documents? To prove participation in a Lifeline qualifying program, consumers must submit a document that, at a minimum, includes: To prove a consumers household income is 135% or less than the federal poverty guidelines, consumers must submit one or more of the following documents*: *If the consumer presents documentation of income that does not cover a full year, such as current pay stubs, the consumer must present the same type of documentation covering three consecutive months within the previous 12 months. The guideline is based on your household size and state. For more information, please watch this video. Forthefastest possible processing, upload your documents online viawebcam,mobile device. California is a part of the National Verifier December 20, 2019 launch group, which soft launched on December 20, 2019, along with the other two NLAD opt-out states (Oregon and Texas). That leaves more than $2.7 billion still available to help low-income households get broadband service at a reduced cost, according to an FCC tracker page. For approval of an alternative household eligibility verification process, the provider should describe: (1) its alternative process collects the household applicants identifying information and required certifications; (2) the processes it (or a third-party) uses to verify the requested household information, including the applicants identity and eligibility; (3) an explanation of why the providers alternative process will be sufficient to avoid waste, fraud, and abuse; (4) an explanation of how it trains its employees and agents to prevent ineligible enrollments, including enrollments based on fabricated documents; (5) an explanation why does its process is sufficient to prevent waste, fraud, and abuse and why any of the above information is not collected; and, (6) describe why its established program requires approval of an alternative verification process and it is required to explain why it proposes to use an alternative verification process instead of the National Verifier eligibility determinations. Coordinates arerequiredto resolve an AMS error if the consumer will be seeking theenhanced Tribal benefit. If your household is eligible, you could receive: Up to a $30/month discount on your internet service What is the emergency broadband benefit from safelink? To check your status, follow these simple steps: Once we receive your documents, it will take up to 7-10 business days for us toprocess and verify them. How do I upload my proof documents by webcam? FAQs The SSN document must be one of the following: W-2 from within the last 2 years Prior year's state, federal, or Tribal tax return Social Security card SSA-1099 Recent Life Activity Recent life activity documentation (within three months): Current program eligibility or government assistance documentation To participate in the ACP, a broadband provider must be designated as an ETC or seek approval from the Bureau. If they wish to register a service provider website domain, that can be provided within the available National Verifier APIs (referenced in the National Verifier API Specifications document), service providers must provide them in the following format. If USAC cannot find a consumers ACP eligibility, identity, or address in a database, they will need to show proof. If you do not know your enrollment ID, provide your phone number for us to reach you. Only emancipated minors can qualify for Lifeline under the age of 18. Both the Bureau and USAC will begin accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. The Affordable Connectivity Pilot Programs are meant to increase awareness of and facilitate enrollment in the ACP. To complete the ISA, please follow the steps below: Step One: Log in to One Portal, continue to NLAD, and access the ISA template under the Reports and Tools section. Follow the instructions on the page to upload your proof by email or send an email with your proof documents as an attachment to. What proof of Social Security do you accept? Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. The SSN document must be one of the following: Prior years state, federal, or Tribal tax return, Current program eligibility or government assistance documentation, Current utility bill (Phone and internet bills, Current income statement such as a paystub, Current retirement/pension statement of benefits, Current unemployment/workers compensation statement of benefits, A notarized letter affirming the consumers identity and alive status. The ACP also began to accept enrollments on December 31, 2021 and the Commission adopted final rules for the ACP on January 14, 2022. What Is National Verifier Number? - FAQS Clear Service providers interested in connecting should keep reading. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF). Once logged in, click on the Email Proof section. How do I upload my proof documents by email? Step Two: Fill out and sign the ISA. For more information about or support with CORES and FRNs, see CORES Help at https://apps.fcc.gov/coresWeb/publicHome.do?faq=true. 2023 Universal Service Administrative Company. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Have the necessary supporting documentation prepared for the application you are submitting. Avoid sending any dark or blurry copies or pictures. 499 East Sheridan Street All Rights Reserved. Charleston, IL 61920-9907, Questions? expedited applications where the non-ETC provider without an established program demonstrates it provided qualifying broadband service to eligible households. Once you successfully submit your application through the application portal, you will receive an automated response that the application has been submitted to the contact email. Select how you want to receive your password reset link. If they have not created an API ID yet, the ETC Administrator within the company will be able to create an API account in NLAD. Dania, FL 33004. Please providea copy of the document that shows your Benefits allotted income. endobj The APIs allow service providers to directly integrate their Lifeline enrollment platforms with the National Verifier. Submit Proof - Q Link Support Center Resolve Application Errors - Universal Service Administrative Company PDF GAO-21-235, TELECOMMUNICATIONS: FCC Has Implemented the Lifeline Both the Bureau and USAC began accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). Automatic Application and Approval Process. Please note that proof documents sent by mail can take more time to process versus other forms of uploading. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), Visit their participating broadband providers store location and provide them with copies. Its goal is to simplify the application process for programs such as EBB and Lifeline, as well as future broadband subsidies. Check Lifeline Application Status | Assurance Wireless When an address validation is not verified through any of the National Verifiers automated data sources, the consumer can submit documentation to resolve the error. The following frequently asked questions (FAQs) are intended only provide staff responses to common questions and do not supersede the Commissions decisions in the controlling order. A broadband provider must have provided broadband Internet access service as defined by Section 8.1 of the Commissions rules to end-users prior to submitting the application. All broadband providers must file elections to USAC to participate in the ACP. Offer limited to eligible customers residing in selected geographic areas, is non-transferable, and only one wireless or wireline discounted Lifeline service is available per household. Home | About | Contact | Copyright | Privacy | Cookie Policy | Terms & Conditions | Sitemap. Just bring all of them. All broadband providers seeking approval should review the Commissions Order to ensure the application contains all necessary information for approval. CTIA Please call us first! The type of information requested will relate to the consumers eligibility, identity, or address. An API, or application program interface, allows two software programs to interact with one another. How do I upload my proof documents by fax? The AirTalk Wireless' Application Process: How to Check Lifeline or ACP You will have to show proof of income, like pay stubs or a tax return, when you apply for the EBB Program. For more information on the Affordable Connectivity Pilot Programs, please visit https://www.fcc.gov/acp-pilots. USAC will contact consumers to let them know what type of additional information they will need to submit. Consumers may submit a copy of one or a combination of the following unexpired documents: To prove a consumer is living, they must submit one unexpired document that includes their DOB and SSN4 or Tribal ID number and a second unexpired document that proves recent life activity within three months. >i8if;pHnh6/+rm;F3W}4Nz0 These must be answered for your application to be complete. Here's what you need to apply: 1) Government Issued Photo ID or driver's license. You may apply for Assurance Wireless now or, check back in the future since we are always expanding our coverage area. Use It, Don't Lose It, About Us Just follow these steps: After submission, please give us some time toprocess and verify your proof documents. Assurance Wireless is a Lifeline Assistance program supported by the federal Universal Service Fund. Enter your social security number and click "Continue". PO Box 9100 To qualify for Q Link Wireless Lifeline program you must submit a proof document showing you participate in a qualifying program. The Bureau provided interim guidance (DA 21-1524) that to enable the orderly transition of the EBB Program to the Affordable Connectivity Program, the Bureau and USAC stopped accepting EBB Program provider participation applications and election notices on December 20, 2021. You will then receive an automated email to verify your accounts email address and activate your account. The Commission established an expedited process where existing ETCs and other approved providers could elect to participate in the ACP and gain access to the necessary USAC databases being used to administer the EBB Program. There are three variants; a typed, drawn or uploaded signature. Otherwise, USAC will determine coordinates based on the map. Here are all of the types we accept: Make sure the proof document you submit fully shows your low income. You can submit applications and proof documents by mail to the address below. Box 5040 A. Check On Your Lifeline Cell Service Application. The Bureau will administer this expedited application review process consistent with the Order. Consumers should always submit copies of their documentation, never originals.