@user_c1d1da Thank you for your comments on your personal experience. I tried this number & it was automated run-around. [Edited: "Solicitation"]. EBB Program Overview In the Consolidated Appropriations Act of 2021, Congress appropriated $3.2 billion to the FCC to help low-income households pay for broadband service and connected internet devices. Or you can contact the service provider. Eligibility for the ACP benefit is determined by applying to the federal government's National Verifier. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. The benefit can be used on eligible mobile broadband service. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report January 2023, National Verifier Annual Report January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. Online- Visit the consumer website and click the Apply Now button. I was told they didn't have a team that would do these and there's nothing they can do. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website https://comca.st/3ypWTXz. I even got a person on the phone who asked for my appl# and promised to "create a ticket". Enrolling in the Affordable Connectivity Program (ACP) The EBB was an emergency program created in response to the COVID-19 pandemic. We are here for you and happy to help! Most really need this relief! Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. I've been trying since Wednesday to get approved. As I said earlier, my 30-year old account with Comcast has my name{edited for violating forum guidelines} with the NV program. Xfinity's new application allowed me to add my middle name in the same format from the National Verifier, and 48 hours later I was approved. Visit these states launchpage for information. National Verifier (NV) - Universal Service Administrative Company To improve eligible consumers enrollment experience by providing them a better choice. To contact Cricket Customer Support, please call, Were sorry to hear youre experiencing issues with our enrollment form. Entering different information could result in ineligibility. Click on the Apply Now box below. Apply now Select Your Plan Once verified, you may shop for Internet online or by calling 877.959.1748 Shop Now Both New and Existing Customers Can Qualify NEW CUSTOMERS I'd Like To Get Spectrum Internet Give us a call and we'll help you shop for services. I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. Any substantial job loss since February 29, 2020, or got a furlough notice. Print it and fill it up. PDF PUBLIC NOTICE - Federal Communications Commission I am going in circles and ABSOLUTELY no recourse in sight. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, got the following email response from xfinity after applying for ebb benefit. I wrote an email to [Edited: "Personal Information"] but no answer so far. :( And yes, to whomever you canreport it! In case the system cannot automatically verify the consumers eligibility, USAC recommends including the following items with the Application Form: A Lifeline Support Center agent will review the application and send the consumer an eligibility decision via U.S. mail. Your EBB application has been approved". It also helps to vent your frustrations through the writing process. Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022. For example, ourAT&T Fiberplans have symmetrical download and upload speeds, built-in security, and fast speeds. I plan on applying via Comcast after each rejection justwell, just because. Has anyone been able to apply with Xfinity for the EBB? I'm unable to submit another application the National Verifier, because I'm already qualified. However, if you go on the support page you can schedule a call back, but, no one was helpful there either. Are you kidding me?? They will be unable to enroll consumers in NLAD without a qualified result. Any one from Comcast? So I make ANOTHER phone call to xfinity, had to explain everything again and get transferred to the internet essentials dept. The ACP can help qualified households pay for connectivity services such as internet and wireless plans with data. If the Internet Essential team should be able to help customer on the first time, then the customers would not have to contact them 3,4,5, times. I am sorry you are still experiencing EBB issues, please continue to refer to 1-855-846-8376 to speak with our Internet Essentials department for further assistance. PDF Verifier from any computer or rovider's FC p lyOnline the National Participants on qualified tribal land will still receive $75 per month in the new version of the program. This must be an in-person interaction. Good luck in your attempts. The Commissions Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed for the EBB Program. PDF ALERT FCC Establishes Framework for $3.2 Billion Emergency Broadband If you are still having issues with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. There are a number of ways households may be eligible. This is such a headache to deal with this. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). Hello and thank you! Hello, @user_51243a. More information regarding the Affordable Connectivity Program is available here: https://www.fcc.gov/affordable-connectivity-program. he came back and said, they told him to tell me that it is required to apply to the national verifier first!!! How to Enroll in FCC Emergency Broadband Benefit Program, as - Newsweek Yes. Don't expect miracles but at least your names will match up. I might have signed with another ISP; Not true again, I have been with Comcast for more than 20 years. The Low Income Home Energy Assistance Program, Temporary Assistance for Needy Families or National School Lunch Program's free school lunch, you need to call 1 800 VERIZON 1.800.837.4966 and request a New York State Program Lifeline application. Which Cricket plans are eligible for the Emergency Broadband Benefit? Hello, @user_2b2197. The [Manufacturer Device] is in your cart. I too was first told I had to go to a Comcast store (35 miles away) to get my name changed. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). UserElite, thank you so much for leaving your comment here about the EBB program. My bill had recently been generated, but another 2-3 days later I got a message that a $50 credit had been applied to my outstanding balance. The federal governments National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: Connect with an expert via text chat and more. EBB enrolled customers may switch service offerings at any time. This account type is created in NLAD and is called the ETC Agent role, giving users the ability to help consumers apply through the National Verifier portal. Have you already attempted to click the link to try to re-submit your application through the National Verifier as outlined in the email? The launch title of a group is the month and year that grouping received access to the NV. Consumers can sign in to CheckLifeline.orgfrom any computer or mobile device to apply for Lifeline. This Covid-19 pandemic makes millions of Americans struggling through their livelihood. If the transition from the EBB to the ACP will cause your out-of-pocket costs to increase (as a result of the reduced monthly benefit amount, from $50 to $30), contact your provider to choose . Sounds just like my experience so far! They need to prove their identity. Please wait until you received a response of "QUALIFIED" before starting the claim process below. I have submitted my complaint with them. Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. How do I know when my EBB Benefit has been applied to my account? You can change your name to Ken with The national verifier program.. You'll have to fill out the application over again.. provide them with a different ID and password. It is just insanity! I've gotten the same email from xfinity. Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Comcast your turn to FINALLY fix this. To request a manual review, email Lifeline Program with the application ID and desired result scenario (e.g., approve or reject this error) for each mock application. The Emergency Broadband Benefit (EBB) Program provides customers a credit toward their broadband service rates of up to $50.00 if they meet eligibility requirements. National Verifier Budget Devices Eligibility Daily Releases * Minimum service standards and support amounts will be implemented on the later of December 1, 2016 or 60 days after PRA approval. The Emergency Broadband Benefit Program stopped accepting applications to become a participating provider on December 20, 2021 in preparation for the launch of the Affordable Connectivity Program. Our Customer Support agents and in-store associates will be happy to help. For more information on this process, visit theEligibility Decision Processpage. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. Just my opinion! Send the copy along with the necessary documents to Emergency Broadband Support Center. They then patched me thru to IE group which just runs you around the phone system. As both the applicant and participant service providers will know the statement of the application process. The consumer must complete all pages (except page 7, Agent Information*), initial each certification, and sign the form. 3. I had same problem. @user_c1d1da I'm glad to hear that you were able to finally get the credit! Just awful. The information you should provide during the application process are: If you are already Lifeline eligible then prepare those supporting documents. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet. Yet most of us know this is not true because we have already been accepted into the program. ebb approved by national verifier but denied by xfinity Good luck! I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. AT&T Offers Low-Cost Broadband to Eligible Customers Thank you for reaching out here on our forums regarding the EBB program application process. They all keep telling me reapply in Xfinity site. Get Approved Complete the form and if qualified, you'll get your National Verifier ID. NV Only Accounts:Sales associates who use the National Verifier but do not need NLAD access can receive NV Only accounts. The one-time discount required a consumer co-payment of more than $10 and less than $50. However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. I was never able to speak with anyone no matter what menu option I pressed. Providers looking for more information about this transition should review FCC Provides Additional Guidance on Affordable Connectivity Program and FCC Issues Further Guidance for Affordable Connectivity Program. Received a Federal Pell Grant in the current award year. Your yearly income is 99,000 dollars or less as a single filer. I'm showing qualified though on national verifier. The FCC Office Of Managing Director and Wireline Competition Bureau announced mitigation measures for Emergency Broadband Benefit Program enrollments based on the Community Eligibility Provision in public notices issued on November 22, 2021. Ensure you have received an approval status . They'll be able to help further review the application with you and figure out what may be causing the email to generate. Ive gotten approval thru the national verifier based on dependent info. I am not very hopeful. I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. Rejected by Comcast but approved through the National Verifier. The Emergency Broadband Benefit Program provided support for broadband services and certain devices to help low-income households stay connected during the COVID-19 pandemic. Same run around, same complete misunderstanding (disregard?) read more about how household is defined and examples here. Thank you! Apply for EBB with another participating provider, Name on application with the National Verifier does not match name on the Cricket account; and. So it is trustworthy to receive the benefits through the National verifier process. The children participate in a free and reduced-price lunch program. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." People who passed the Lifeline verifier now can automatically be considered EBB eligible. EBB FAQs | EBB FAQ Cricket Support | Cricket How to Use NV - Universal Service Administrative Company When I did get thru I was told that I needed to contact the National Verifier program because they were denying the request. Already have service? As of now, the FCC has no set expiration date for the program. @user_2b2197 Excellent reporting. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year. For example, if you are already receiving assistance for your wireless service, you cannot receive ACP assistance for your internet plan too. Then select the Xfinity Support tab to start the chat session. Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. However, eligible customers can still receive Access from AT&T even if they choose to apply their ACP benefit to their wireless service by applying with AT&T for the. I'm not sure you know what's happening here, but I'll take the one-off communication to get mine fixed. In fact, I was accepted long ago and they don't allow re=applying if you've already been accepted so it clearly, in my case, is an issue on the Comcast side. When I called Comcast they told me to call FCC at 1-888-225-5322. How do I qualify for the Emergency Broadband Benefit? If you have any questions, please visit fcc.gov/broadbandbenefit. Thank you for reaching out and providing this information for us, @user_5a042a. I should qualify for the EBB program but like others here I was denied twice. The FCC engaged the Universal Service Administrative Company (USAC) to implement the EBB Program, using the framework of the Lifeline program, an existing FCC program to help provide affordable voice and broadband service to low-income consumers. Need help with billing, payments or service? What if someone else in my household is already receiving an Affordable Connectivity Program benefit? After you complete the application, you'll need to return it with official documentation to the . Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). I was able to speak to someone but it was in the wrong department. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . That number is for our amazing Internet Essentials team, but they are also currently handling the EBB applications as well, since there are qualifiers for the discount much like the Internet Essentials program. Now what shall I do? Learn what services are available at your address. I was approved and received an application ID number. (and then some!!) The EBB Order establishes a rapid Any questions about the application process or eligibility documentation can also be directed to USAC via the Lifeline Support Center at 1-800-234-9473. I received that dreaded letter from Xfinity also. Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. Comcast on the other hand is under the impression that their automated phone system handles everything for them and you apparently never have a need to speak directly to a living human. In this program, you will get a 50 dollar monthly discount on the internet, up to 100 dollar purchase discount on tablets, and many more. All states and territories have been launched in the NV. I continue to regret having Comcast as my internet carrier but they do have the best speeds right now. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. Additional Information. I called xfinity again and this time they transferred me to the internet essential department and told me that they are handing the ebb. I'm in agreement with your last thought @NOTATALLPLEASED. Guess what isn't on there? Hi, @user_e1f8c7 I am very sorry to hear of the frustration this has caused you. @sofarsogood Did you fill out all of the information requested? Will Comcast fix this for us? I can't even duplicate what I did a couple days ago where I did speak to a human but they kept saying it was the government's fault yet it was Comcast sending out the rejection email. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. By mail: Print and complete an application . The map below outlines the existing NV database connection in each state and territory. Without crossing this one you will not be able to get the broadband internet benefits. Seems like you should be able to just delete my applications and let me apply for the benefit under his name! Who Will Qualify The National Verifier for EBB Program? It determines whether consumers are eligible for Lifeline. I got approved with the national verifier on the first day of the program. I really appreciate you being a member of the Comcast Family! Re- explained everything for..how many times is it now, 4 calls total I believe.