Get notified when your Tonie is back in stock! tonies Support We use cookies to make our services work and collect analytics information. It didn't work, reached out to Tonies and they sent us a new box. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. Opened the box to find it didnt work. Not acceptable but theyve missed that target anyway. Something weve never seen before. But maybe a short note on frequently asked questions will help you? tonies is the largest interactive audio platform for kids in the world. The audio play content is downloaded from the Cloud and from then on it can be played with the Soft Cuddly Friend at any time, even without WiFi. Just place the soft cuddly friend on the Toniebox, then off it goes with an exciting audio play!Each of the three Soft Cuddly Friends has its own audio play with six stories from the land of soft cuddly friends. I just feel the characters are a bit expensive. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. No communication, nothing. My special needs child relies on her toniebox to drift off to sleep. No response! My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you Playtime & Action (relaunch) - Favourite Children's Songs, Rapunzel and other fairy tales - Favourite Tales. An immersive, wondrous experience you can feel good about, but more importantly a community you can be part of now and for many years to come. Follow us on social media to stay up to date! Great product, the kids and us love itWish I had it when I was younger. Say helloooo to the Toniebox, the musical storybox made for little hands. Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Foursquare 2023 Lovingly made in NYC, CHI, SEA & LA. All rights reserved. We hope to further expand our portfolio to include more. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Plenty of 1 star reviews and you send the same responses. Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee That was Christmas. tonies The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you to get on with the boring adult stuff. All new subscribers will get 10% off our online shop in their welcome email. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Zero customer service, dont waste your moneyUPDATE: We received this as a gift, Dear Caroline, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. TONIES UK LIMITED overview - Find and update company Yes, we are already working on many new ideas, so stay tuned! We recommend the Soft Cuddly Friends with audio play and the stories that are played for children from the age of 3 and older. The idea sounds amazing. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! You can wash the three Soft Cuddly Friends with audio play separately from other laundry at 30C in mild detergent. As others have said very very poor customer service and I'm now concerned about this products quality overall. We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. Either print your return label at home or use the Royal Mail With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). We also ensure all reviews are published without moderation. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Amazon.co.uk: tonie Its a shame because I definitely wouldnt order anything direct. The company are just incredible greedy and lazy by putting no effort into this product at all. I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. Stories ans characters help them to develop their imagination. Companies House does not verify the accuracy of the information filed, to choose the company information you want to be included on the certificate, the address you want the certificate to be delivered to (UK or international), to choose the document you want to be certified, the address you want the document to be delivered to (UK or international). We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! Make sure you sign up for our referral program to get FREE Tonie to add to the routine! We are happy to answer your questions about all relevant capital market topics. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Verification can help ensure real people write reviews about real companies. There are constantly new Tonies being produced which are current for both children + also more educational ones as they develop. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. You've rejected analytics cookies. No. Find out more about how we use your personal data in our privacy policy and cookie policy. 2023 Trustpilot, Inc. All rights reserved. Write a short note about what you liked, what to order, or other helpful advice for visitors. This was not relevant to my complaint. Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. Code word: Turtle. 340 talking about this. If your children love stories or music then I highly recommend! EQS-News: tonies SE / Key word(s): Preliminary Results/Annual Resultstonies SE: tonies exceeds revenue guidance for FY 2022 with a very strong US business and delivers on profitability outlook 02.02.2023 / 07:30 CET/CESTThe issuer is solely responsible for the content of this announcement.tonies exceeds revenue guidance for FY 2022 with a Find out more about how we are changing the way children listen to audio. The Toniebox is designed for little listeners to use independently. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Get directions. They just pop a Tonie on top, Dragon Design Protective film Suitable for the Toniebox, Lion with Feathers Design Protective film Suitable for the Toniebox, Dog & Owl Design Protective film Suitable for the Toniebox, Pony & Girl Design Protective film Suitable for the Toniebox, Tiger & Owl Design Protective film Suitable for the Toniebox, Owl Design Protective film Suitable for the Toniebox, Katzenworld Zelda Design Protective film Suitable for the Toniebox, Elephant with Roses Design Protective film Suitable for the Toniebox, Fox with Feathers Design Protective film Suitable for the Toniebox, Knight on Horse Design Protective film Suitable for the Toniebox, Katzenworld Oliver Design Protective film Suitable for the Toniebox, Katzenworld Catto Design Protective film Suitable for the Toniebox, Katzenworld Snowball Design Protective film Suitable for the Toniebox, Elephant with Feathers Design Protective film Suitable for the Toniebox, Koala Bear with Gitarre Design Protective film Suitable for the Toniebox, Katzenworld Angel Eyes Design Protective film Suitable for the Toniebox, Katzenworld Mao Design Protective film Suitable for the Toniebox, Horse Design Protective film Suitable for the Toniebox. Get it Saturday, Sep 10. WebTonies have made a emotional at times stressful bedtime routine much better. *EXCLUSIONS APPLY. It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Plus use our free tools to find new customers. Webtonies Audio Character for Toniebox, Favourite Children's Songs, Playtime and Action Songs for Children for Use with Toniebox Music Player (Sold Separately) 1,208. As others have said very very poor customer service and I'm now concerned about this products quality overall. Date of experience: April 09, 2023. Great concept, kids enjoy them. Tonies | WHSmith Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. Accessory. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Afterwards, it is best to let them air dry. It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Brown Thomas Arnotts Limited: Ages: 3 Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. WebGo to the Royal Mail portal. Mum had already bought one so returned it as soon as it arrived on 4th March. Zero customer service, dont waste your moneyUPDATE: We received this as a gift, Dear Caroline, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. We also ensure all reviews are published without moderation. Such a wonderful story teller . tonies offers the world's largest interactive audio platform for children. United Kingdom. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. They then chose a second one to listen too while having a bottle and settling in bed. Find out how we combat fake reviews. Easy to set up & operate. It has been the best toy Ive ever bought them. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! Find out more about how we are changing the way children listen to audio. https://tonies.com/en-gb/referral/Happy Listening :)James - Team tonies. The company just sends copy and paste apologies with no real help. It is now 4th April and still waiting for my refund. If I could leave zero stars I would! Registered in Republic of Ireland. I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. | Here at Tonies, we are Add to basket. Yoto - Paddington Please Look After This Bear & Other Stories, Yoto - Make Your Own Cards (Pack of 10) with Sticker Sheets, Kim Haskins Cat Zip Around Small Wallet Purse, Puckator - Maneki Neko Lucky Cat Lip Balm in a Tin, Pony & Girl Design Protective film - Suitable for the Toniebox, Pokmon TCG - Pokmon Scarlet & Violet Booster Pack (Multiple Pack Sizes Available), Ziwi Peak Air Dried Mackerel & Lamb For Cats. Its now Easter and this pathetic company hasnt been able to send a basic replacement part. Hi Baturay, thank you for getting in touch. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. Plus even relatives are able to get in on the act! Sign up for our newsletter and be the first to hear about all the latest news and releases. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Get notified when your items are back in stock! I was told to sent two tonieboxes back that they could send us a new one. Need help with your Toniebox, myTonies account, or order? Lazy! Such a wonderful story teller . My son received one for his birthday but due to tags being lost we dont know who bought it him. Please do not put them in a tumble dryer or on a radiator. tonies uk holborn and covent garden london. Its a shame because I definitely wouldnt order anything direct. You can change your cookie settings at any time. I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. 7.99 inc. UK VAT. I would not recommend at all. tonies | LinkedIn Very good customer service. I emailed to report a non charging toniebox and got a standard set up reply response. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! He initially appears rather cheeky or even "the bear with the big mouth", but in reality, he has a very soft core and is always the first to leap into the adventure when his friends need rescuing. They are safe for children from the age of 0 to play with as they bear the CE marking. If you would like to customise your choices, click 'Manage privacy settings'. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. The company are just incredible greedy and lazy by putting no effort into this product at all. Unlock complimentary rewards and exclusive experiences at Arnotts and Brown Thomas. Its now Easter and this pathetic company hasnt been able to send a basic replacement part. If I could leave zero stars I would!! ': Night Among Wolves Audiobook, The Ballalloes: Duel By Floodlight Audio Play, Favourite Tales: Little Red Riding Hood And Other Fairy Tales Audiobook, Hully Boo Spook 'n' Spell: Halloween At Palace Primary Audio Play, The Fox Pack: Case 1 And Case 2 Audio Play, Favourite Tales: Pinocchio And Other Classic Stories Audiobook, Favourite Tales: Rapunzel And Other Fairy Tales Audiobook, National Geographic Astronaut Audio Figure, Favourite Children's Songs Bedtime And Lullabies, How And Why: Fabulous Horses / The Mongol Steppe Riders Audio Play. Due to the upcoming Bank Holidays dispatches will be a bit slower than usual from the 28th of April until the 9th of May. IMPORTANT: These are separate items with one language version each (DE or EN audio play).