Lacoste | Contact us I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Im struggling to get a replacement for 2 months! I even offered to pay for it. So she had to call them and they sent her one with no apologies for their carelessness. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Are you guys at Fendi serious?? After confronting *** about my issue, they filed a claim on my behalf. Advanced Search . Contact Us | TomFord.com I sent at least 10 emails, no response. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. Don't buy from their boutiques, stick with the Department stores, they value our business. But nope. www.fendi.com Bought a trench coat for 4000. What is FedEx customer service email address? I lodged a complaint about the quality of a Fendi product. The client has been contacted and the issue has been resolved. Are you sure you want to remove the following item from your Bag. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. My friend bought a purse once and they forgot to give her part of her bag. The item was bought in August 2021 and has a 2 year warranty. Word to the wise, save your money and buy something WAY cheaper. They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. The company offered absolutely 0 help. Information provided by various external sources. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. Can't find any other messenger bags that I really like. It has been over 30 days since I returned these boots, and I have not received my refund. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Where is the customer service? See details. It is also responsible for all of the companys informative processes and social responsibility activities. Copyright 2016-2023 Getprospect. Ive just called customer service as my phone ring socket suddenly broke last week. Good job fendi. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. We were told after they examined the slides that these tears are characteristic and not a defect!! Absolutely one of the most third rate customer support from among the top brands. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Can you post a photo? *** completed their investigation on 10/26/2022. So it was sent back directly to the fendi even without reaching my address. Fendi Careers I am demanding a full refund before resorting to litigation. We were told after they examined the slides that these tears are characteristic and not a defect!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Made in Italy. I was never contacted by the business for resolution. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. I spent 1000s on Fendi products. Shop Fendi Online | Nordstrom Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. Sign Up For Free G2Crowd Trusted. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. Fendi refuse to give me a refund or replace the glasses. Ive been getting the run around since October, its almost December. For a better experience, please enable JavaScript in your browser before proceeding. Miscommunication and no updates , I will never order online from fendi again . One would guess that providing official proof of purchase info and images of said issue would prompt a response. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. The service is available from Monday to Friday, 9am to 6pm AWST. I made them aware that their return policy is 3-5 days to verify the item after it is received. *. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. I bought many slides from high street fashion brands that lasted a lot longer than that. I contacted the Fendi store for a replacement. JavaScript is disabled. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Get Contact Info. Terrible customer service from a so called high end company. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. Less than a month later the shoes are already pulling apart all of it. You are using an out of date browser. They keep promising to issue a credit note for online but it has not materialised. *. Here are 8 tips for writing great reviews. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I do not have a store near me and wanted to see the item in real life to make my decision. Shop a . Its been 10 weeks and Ive heard nothing. do you have a pic of your bag? The belt got lost. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. 4. It was rerouted by *** since I asked CS agent if she could cancel the order as I had to leave for business trip abruptly and couldnt receive the package. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. You are using an out of date browser. 300K+ Plugin Users 47.6177115,-122.2034444 Products. Download for free now! I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . Made in Italy. Basically they took the money and never shipped the shoes. Get contact details including emails and phone numbers (business & personal). ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. DHL even sent us an email to forward to Fendi. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. I was told the item had not been received by them. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. I called customer service in new york and got no satisfaction. Are you sure you want to remove the following item from your Bag. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . Ive just called customer service as my phone ring socket suddenly broke last week. Really disappointed - will not be purchasing again. We will reply to you as soon as possible. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. Contact Frame USA | Contact Us via Fax, Email, or Call FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. I proceeded to use the link thinking that it was no different than purchasing through the website (which offers free returns/full refunds within 14 days). In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. Savage X Fenty Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. Get the latest business insights from Dun & Bradstreet. i cannot believe this company is doing business in this matter. It has been over 30 days since this return was initiated. I went to the website to look into a bag I was interested in. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. How do I get answers from FedEx? Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. Its been 10 weeks and Ive heard nothing. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. If you prefer you can send us an email by filling in the form below. No one has contacted me. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Hosted in the EU. I called multiple times - was led down different rabbit holes and was given conflicting information. No reply at all. Case is closed. Contact our Customer Care at +61 1800959920. So far the service has been very thorough. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. I even offered to pay for it. Sounds frustrating and tedious but Im glad they made things right with you in the end. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. Does FedEx have a live chat? I feel that this is outrageous and will continue to take it up with the President of Fendi North America. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. BBB Business Profiles may not be reproduced for sales or promotional purposes. Unbelievable. Suggested companies are based on peoples browsing tendencies. Verification can help ensure real people write reviews about real companies. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. I purchased a hand beaded Baguette that cost me $2400. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . I have purchased in just about every designer store and they all have a return policy except Fendi. Please email us or call +44 (0) 203 943 5555. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. Contact us. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. Retrieve thousands of email addresses in single click without leaving your current tab. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. I have contacted FENDI twice. Terrible experience. No reply at all. I am still awaiting a refund on the item that they sent to me damaged. Will definitely not be repurchasing anything Fendi! They say for their returns you only have 14 days..! Chat Support This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. FENDI Vitello Grace Light Logo Fendi Pack Backpack Black 1114838 Fendi Americas | Complaints | Better Business Bureau Profile I never have any problem with any of these problems. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. Im struggling to get a replacement for 2 months! So far the service has been very thorough. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? I guess it really depends where and who you are dealing with. The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. Saturday: 10am-7pm EST. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Customer Service - Bottega Veneta Organisation Model pursuant to Legislative Decree 231/2001. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. International Association of Better Business Bureaus. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. She promised me she would resolve on monday morning and sent a text message confirming this info. Oh thats terrible but it appears most Fendi boutiques are known for poor service! Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. Shopping Bag (0 items)