First, the floor lamp had defected dimmer. Terms of Service and I already decided to stop shopping at your store. Another upsetting part was he started throwing favors at me about CB2 removing my delivery fees. While a few customers have mentioned that prices are still not lower than budget alternatives, they are generally happy with the wide range of unique designs that CB2 has to offer. Overall, very happy with my purchase and superb job from the CB2 team. Well, turns out that after ordering the new hardware that the centers are actually larger (3")than we thought and not all hardware and products from Cb2 are interchangeable. We've recently updated the Chairish, Inc. Pretty smooth rug buying experience! I was looked after by Mitch and he was fantastic. I love CB2's stuff, but if I could give this store negative stars I would. Been a longtime customer of Restoration Hardware and Mitchell Gold/Bob Williams but I've bought some Crate and Barrel things in the past, including my everyday plateware. From the reviews it sounds like I am not the only person who has had an issue with the sales people. cart reminders) from Chairish at the cell number used when signing up. I fine to wait for an item to be in stock, but accurate delivery/stock dates are nonexistent and CB2 doesn't seem to care. $5,795.00. I will still shop there for design ideas, but will likely make purchases elsewhere. The associate proceeds to change the story and say "we are sorry for any miscommunication but 12 weeks is actually the arrival time" implying that the 8-12 weeks I was told BY HIM yesterday was not correct. Msg and data rates may apply. A woman comes over and starts tapping at her ipad to try to determine the price. So to get someone's attention, I had to wait in the checkout line. Why must you play with my emotions, CB2?! The staff was extremely rude and could have cared less we were there and the products were eh compared to Crate & Barrel and West Elm where we later went instead. A weird experience. The employees here are clearly untrained or just incompetent. I waited a few minutes, before i realized she was not coming back, so i went and sought help at the register. $47.95. Huge thanks to Stephanie, Shannon,Jade,Angela Holly and Iryna. Simple; I wanted to pick up the item I paid for and was told that it would be available for me pick up at their Holiday Hours. ***Update*** After a couple months my girlfriend and I started getting annoyed the pieces of the sectional were sliding apart often. They won't let you use the bathroom either. We wanted to see a small rug that was in stock in the back, and she acted like bringing it out for us was tantamount to getting a root canal. Sometimes it's hard to tell until you lift a sticker and get the shock that a simple acrylic stand is $300. Parking can be an issue at this location, but I've always found at least one spot in the cramped lot. So I go in, and naturally, there are no prices to be found on any of them. What's worse, they took 3 times to deliver another defected panel, which is still bad one. Within minutes of meeting him, he told me: 1. where to find free parking on 4th street 2. how to get a 15% off my purchase at CB2 3. when the big sales are in CB2 He was very informative, super friendly, told me what to expect, and didn't try to push a sale onto me. After contacting the store for the missing screw, the only thing they did was asking us to bring one of the screw to the store and to see if any they have in store are similar(I'm likeare you serious? Definitely the last time I'm shopping here or online. They do have parking and it's on a convenient location. Just add some cool decor plus a large rug underfoot and voilayour space is ready for everything from lounging solo to hanging with the crew. candles and other home decorating essentials. Piazza 4-Piece Modular White Linen Sectional with Ottoman 127''. The whole experience was lovely and at the same time made me feel like an adult. I was surprised the rep was not able to tell me a specific status on the couch. The next day, there was movement on the package. After I purchased my pouf, I asked how I can take this pouf (which was in a large cardboard box) downstairs since we were on the second floor, she looked at me like I was an idiot. I didn't even get a tracking number until I called four days after my order! Maybe it's just me, but it seems like that level of helpfulness is becoming more and more rare, so it's a real delight to be greeted by people who are energetic, enthusiastic and really seem invested in helping the customer. Stopped in around 12:00pm and was helped by Lisett who loaded the item into my car with a smile and made the experience so easy on such a crowded street. Cashier asked for my ID to match my card, no problem. You will be very, very, very pleased. Have had issues at other furniture stores but not here. Over two months since I've purchased the desk the replacement one arrives and I'm all set to assemble the desk and start to using what I've paid for nope. I ordered an item over a month ago, never received it (though they charged me for it! So you call again "Oh no that will be due sometime in 6 weeks" ARGH!! While furniture seems nice, nothing is stored at this location and to access significant products (eg a couch) you can either drive to Tracy to their warehouse or pay $130. The staff is extremely friendly and helpful, and there's plenty of metered parking next to the store. Like I said, it was well staffed and pretty easy to get helped there, even for something as silly as using the bathroom. Last night I was invited to the grand opening and it was awesome! Not only did she give amazing client service over the phone but she did the calling to their parts dept for me. Everything there has free shipping, no matter the price. We received a replacement table last year from CB2 b/c of quality issues with new directions on how to care for it. I would never ask for an accommodation like that, and service like that is so rare that I thought it needed to be mentioned. I had the delivery come in two different days since everything I wanted was not in-stock. They even offer some furniture for college students. I'd estimate it's a tier below Pottery Barn in the construction of most items. It's going on 4 MONTHS!!! WHATS THE DIFFERENCE BETWEEN CRATE & BARREL AND CB2? - One week (5 business days) later, I still had not received any information about when I could pick-up the item. Just canceled my order since the new ESTIMATED eta is early to mid - August. Absolutely terrible delivery experience. The service at this store is particularly amazing. Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. Anyway, fast forward to finding the glassware. However my first purchase from CB2 will most definitely be my last. First round, hardware was forgotten. On the day that I came to the store to pick up my order, I decided to look around to see if I can find myself a new vase or pot. Over the winter we stored it as suggested, clean with the cover purchased from CB2. CB2 is a modern affordable twist on Crate & Barrel. I checked out with two things I saw online and if they are out of anything in store they can order it for you online and usually wave the shipping! I say, since you missed the deadline when can I come get my full refund? If you are buying in cb2, be prepared to tolerate their worst quality and waste a lot of time dealing with the problems. Love this place! Fine, the desk is delivered a few weeks later then promised but that's ok, it's a nice desk. She is hoping they can rectify the situation because she loved the store but she is starting to fall out of love with them after being ghosted. People are friendly and willing to help. Privacy Policy and We called the store immediately, explained the situation, and one of the staff put us on hold for 10 minutes while he went to find the manager, and then told us the manager was busy and would get back to us in 15-20 minutes. I recently bought a new bedroom set from CB2 and I have had nothing but a wonderful experience. I have purchased many pieces of furniture from CB2 over the last year and it is my favorite store out there. This best-selling coupe is (finally) back in stock, UP TO 30% OFF DECOR, BEDDING & ENTERTAINING, Clara A unique blend of modern as well as contemporary. I'm a fan of CB2. This store is on the smaller side, though admittedly I do not have much to compare it with since this is the only CB2 location in vicinity. This location has no dedicated parking so taking the free Circulator bus from Union Station, Dupont Circle, and other points east is your best option. Customer service referred me to the store. The salespeople are always very helpful with any questions or concerns you might have. After the 10th week and no news of the couch, I called the number on the website, but was told I had to speak directly to the store where I purchased. Boy oh boy where do I begin?! Placed an order over the phone two days ago for a Go Cart three shelf unit with Xavier. We've recently updated the Chairish, Inc. I had to push and push until she said " ok we will check the records" To make a long story short. Don't hesitate to purchase from CB2. . Unfortunately, I did not choose to purchase with this company due to the height of the furniture. Some of the staff members are a little snobbish but everything else is perfect. Say wha? We went in and purchased a whole bedroom set. Decorating guides, designer tips, home tours, and more! He immediately greeted me and was very professional. Cb2 is known for sleek, buzz-worthy designs that evoke a sense of downtown cool. I rarely walk into a home store & leave empty handed; not only did I leave empty handed from CB2, I wasn't even interested in anything! The manager at the store was probably the most incompetent person. Go elsewhere to buy your furniture, unless you enjoy not getting your furniture for weeks after you were told it would arrive, or have a fetish for being treated like garbage by management. No one called/emailed or followed up. No surprise! I actually broke something while recently visiting. Were committed to responsible forestry. Not friendly, luckily crate and Barrel has many locations and puts out quality product. "Why not? Dealing with her made my shopping experience at CB2 a pleasure. Omg , so I had the worst experience with the customer service person named " TOMMY " at their union square location. Only that it would be delivered early December. It was the missing piece for my living room. We returned a bike rack and instead of having the entire credit go back on the credit card, they gave us back 30 cents in cash and the rest on the card. I will definitely be back and consider them when I am in the market for new furniture and house goods. I placed this order on June 18. Customers of CB2 love the styles of lighting offered, but some point out issues with construction and perceived quality. I love CB2, the decor, the layout and especially the customer service we received. BOB'S DOES THE WORK, SO YOU GET THE DISCOUNT. $1,499.00 Final Sale Faye Sofa Clearance $1,349.97 reg. CAN YOU JUST CHECK TO SEE IF YOU HAVE IT IN THE BACK SINCE YOU HAVE JUST ASSUMED THAT YOU DONT HAVE IT ALL THIS TIME, I WOULD LIKE TO TAKE IT HOME TODAY!!!!! I have quite a few accessory items from CB2 (baskets, glasses, entryway bench). Loving the simple life? Behind every incredible price you see at Bob's is a story. 1 bonus is the customer service is great and the people are really nice. The mirror itself looks great, but alas, is just a mirror with a metal trim. She said of course, apologized, seemed nice enough but never called me back to tell me if she would be able to ship my items like I asked her-the next day(Monday). Privacy Policy. The regular Crate & Barrel store down the street is the same way. I don't need staff to bombard me when I walk in a place, but a smile or a hello to acknowledge another human being should be pretty standard in my book. I was planning an event and needed this piece for the event in January. Very surprised that it was ready for pick up today! Quality of their products is similar to Crate and Barrel. Msg and data rates may apply. All Clearance Furniture Decor & Mirrors Lighting Pillows & Throws Rugs Kitchen & Dining Bedding & Bath Outdoor Holiday Filter Pickup Ready to Ship Ships Within 6 Weeks View All 48 Items Most Relevant Stainless Steel Square Fire Pit $499.97 reg. I know that now Karen. That type of customer service made me rethink why I had gone in there in the first place if this is how you would treat a paying customer?? In this day in age I didn't realize there were stores that were so stringent on accepting a return a few days past the return period when its an item they still sell currently in their stock. Shop cb2: Quality furniture on sale - Kaiyo That means every piece of used Cb2 furniture you see on Chairish has been vetted to ensure that its in new-to-good vintage condition, with no major defects. $437. Two delivery guys showed up with four huge boxes of furniture pieces, dropped it right by the front door and REFUSED to assemble it. Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. I love CB2 as a brand, but the salespeople in this store are rude and unhelpful, especially compared to the lovely and engaged staff at the Berkeley location. Generally items are between $100-1000. Great location, great product and top notch customer service! My heart dropped and I suddenly felt extreme sadness. Never coming to this location and I would suggest not coming here if you want to spend time looking around the store. If that sounds like your decorating Namaste, consider Crate & Barrel your design guru. Don't contact me unless you plan on providing better service. your move-in date is months away), but sucks if you just moved in and need curtains ASAP lol. THE FURNITURE SALE (PRICES AS MARKED) Salon 4-Piece L-Shaped Brown Leather Sectional Sofa. they have risen significantly from a few years ago while in NYC. Where is the warranty now? I've long admired the pieces that CB2 carries only and was very excited to finally visit an actual store. Here at Chairish, we curate a greatest hits collection of used Crate and Barrel design. limited time $10,794.00 reg. The representative said everything was ready to be picked up. CB2 offers a variety of sectionals and sofas that fit in with their modern aesthetic. Beware, if you order backordered items, their estimated dates are give or take a few months. I've never been in before, but was pleased with the service. I'm not too certain how parking is here as it's right in downtown, but i would imagine most people to ship directly home. The furniture is extremely low, in which puts you in mind of ikea furniture. There were 4 people behind the register while I was standing there with my items. The copy describing the items was hilarious at times. When we said thank you and goodbye, she snarled at us. So spare me the attitude. What? The appointment day came, two men handed my boyfriend a bag of metal and left. Great selection to choose from. Also, online it says multiple items have been fulfilled but guess what.. we haven't received them. The store is two levels so take your time when you're shopping around. cb2 Promo Codes for May 2023 - Slickdeals In larger homes, give the dining room a regal feel with a long dinner table, or go for a more intimate feel with a round dining table. Because our spring cleaning plans include throwing out our ratty sofa. Obviously, using a marble slab that's on the ground doesn't work super well for a coffee table. And also could occasionally buy accessories as gifts for friends I have bought from CB2's catalog quite a bit, And was very excited when the store opened. But she made a call. Mitch was my sales rep and he was very thorough and patient with me. 8 months to wait for a credit that I paid interest charges. He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. So you call and they advise "Oh that will be due this weekend so you will receive next week" So you wait and wait and again no delivery. Cb2: ohh I'm sorry, I forgot about it Me in my head: cool I just stood here like an idiot for 10 min for nothing. Me out loud: can you please check if you have it in stock? Furniture shopping is an oftentimes tedious and mundane task. I specifically came out here to complete my yelllow bowl set and look at other items I saw online. Since I made the purchase in-store, I was not able to check the status online and had to call the store to find out the status of my order. The cons: Some customers mentioned issues with assembly. A shout-out to Martice for the excellent customer service. They gladly exchanged it and both of them provided excellent customer service. The only people working were all at the register. But night after night would go by with nada!! Basically, the theme of most of the items were basics, but made a bit fancier than necessary. And also the prices were right. I repurchased the same items online with the reward certificate code and it worked fineI plan on returning the originally purchased items to the store. But for the sit, read, relaxation unharrased, it gets four stars. CB2 is a fun place to wander around to get ideas for your home and is reasonably priced if you want to do some serious decorating and not have your house look like an IKEA showroom. May all benefit! Mother's Day is May 14. You can buy from brands like West Elm or Herman Miller at a fraction of the (new) full price. I was in there not too long ago to purchase a bike rack for my apartment. Now I will only get part of my furniture and find this totally unacceptable. Big CB2 fans, thanks again! We had a few issues with our order of a dining table but they more than made up for the problems with their service and friendliness. Note that there is a garage attached to the building which makes parking so much less anxiety inducing in Georgetown. I made several laps around the store, making notes and looking at items which I ended up not getting. It was a pickup and never even scheduled as a delivery! ***Update Below*** I share a previous reviewer's sentiment about this location. This week they finally got back to me with their solution From CB2: 1. No mess of keys thrown anywhere or hanging. I have received nothing but stellar customer service. We love everything we've gotten so far. Customer service however is amazing and attentive but that doesn't serve me any good when my dishes and flatware is easily damaged. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages Item was out of stock (popular!) The associate was unapologetic and rude over the phone. ( I am partial to kooky animal furniture). I was able to get a student discount when I showed them my student ID. Thanks to the partnerships runaway success, The Land of Nod was wholly absorbed by Crate & Barrel in 2010. They were professional and answered all my need. The size of the pillows seem to be larger and don't fit properly against the frame. (e.g. Now, I need to wait another 2 weeks, nearly six weeks after my purchase to receive our furniture. The fact of the matter, is that you can get the same items and styles (even in different colors) from IKEA and at IKEA you will get a product that is not only more sturdy, but is also CHEAPER monetarily. The store didn't do gift-wrapping, but when I mentioned this was a gift, the employee did make an effort to package it up in a box for me. On the other hand..my delivery date was pushed back twice. The items we did order arrived exactly when we were told they would. It's such a shame because they carry beautiful products but in my opinion it's just not worth It. Design, Matthew Kita, Adrienne & Sharon are all amazing & super attentive. I can always go to get decorating ideas or augment my serving pieces that will please the eyes and my wallet. What a bummer. In the end, we had to drive over 50 miles to the store at San Francisco to pick up by ourselves. Reply HELP for help and STOP to cancel. They get five stars. I call up to get a new one sent and am given the delivery fee waived up as a concession for having to wait yet another month to get a replacement. We were the only customers in the store. They do validate parking for about one hour, so be warned (remember to tell the parking attendant you are shopping there too)!!! Unfriendly employee "Dee" as I went in for a return. I half expected not to see it in the store but it was right in the front when I walked in and it was perfect. They refused to be flexible. I was informed brackets should have been installed on the final piece of the couch and they would immediately set that up to me installed on the couch for me at check out. Chances are I'll have done my research and if you lie, I'll get mean. In the end, however, I stand by my previous statement. During black Friday weekend, they had 15% all purchases, including furniture. (Leave the neutrals for Pottery Barn.) The customer service person, Chastity, kept trying to tell me they were produced in Portland. I'm really happy with my CB2 experience! We had to exchange a large mirror and he suggested a floor sample that ended up being less than half the price of the original one we ordered. I understand people have bad days but this is just terrible customer service and none of the other 2 employees seemed to notice or care, which is poor management. I, begrudgingly, called customer service once again. This is our local store in visited often. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages Can I just say how happy I am that CB2 is finally in Miami?! I adore CB2! But overall? It's unfortunate that they didn't give us the right information in the first place then we could have avoided all of this and maybe Karen would have been better at her job. Isn't that what a store associate is for, to help you with your sale? Another thing about the berkeley store has odd sales such as this week they have 15% off if you bring in five cans for a canned food drive which is a great cause. My plates easily cracked and broke. This is one of the best times to be an online furniture and home decor shopper. However, my favorite item has been a plant I bought. Nothing happened, spoke to the manager and blew me off, told me there's nothing she could do. Although the brand favors minimalist silhouettes, they factor in a subtle element of traditionbe it the wingback-like flare of a sofa, or an armchairs plush-y padding and earthy upholstery fabric. Quality of product workmanship is still my main concern. Great service, he was very enthusiastic to help. CB2's beds start at $100 for a basic metal bed frame and go up to $2,000+ for sleek, leather beds. Now, I live in the Bay Area and should my bank suspect its fraud, my card just declines the transaction. New Terrain 5-Piece L-Shaped Bronze Brown Velvet Sectional Sofa with Right Arm. Modern Furniture: Contemporary Sofas, Beds, Tables & More | CB2 Take advantage of CB2 coupon codes and discount codes to best deals on home goods and furniture. I have worked in retail for years and even in my crumbiest days I can at least utter a word like hello to the customer. I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. She tried to type the code into the computer and I'm pretty sure she just typed it in wrongand didn't really put much effort into helping redeem the reward. I don't think during our entire conversation I must have heard the word " I understand", seems like an amateur , I don't know how & why was he even given to answer phone calls . Around May 18 I get a message saying, your table will not be delivered. CB2 Crate & Barrel Design Within Reach Ethan Allen Herman Miller Horchow IKEA Jonathan Adler Knoll Ligne Roset Mitchell Gold + Bob Williams Organic Modernism Pottery Barn Restoration Hardware Room & Board Urban Outfitters Wayfair West Elm World Market Vintage Furniture Want to list a piece for sale? Customer service provided the warehouse with my work number to contact me and not my cell phone (it's a Saturday). One of my friends has a semi-unhealthy obsession with Crate & Barrel and CB2 is no exception. post; account; 0 favorites.